Client Manager

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tin City Impact Full time 72,000 - 108,000 per year

Job Description:

  • Lead, develop, and care for a high-performance team to deliver excellent client work, keeping clients happy with both their relationship with us and their marketing results.
  • Act as the primary liaison between clients and the agency, ensuring clarity, alignment, and trust in every interaction.
  • Proactively manage client expectations, ensuring projects are delivered on time, within scope, and aligned with strategic objectives.
  • Lead weekly check-ins to present results, insights, and growth opportunities.
  • Maintain detailed records of client interactions, monitor performance metrics, and identify opportunities for growth and improvement.

Monthly Salary Range:

RM6,000 - RM9,000

Requirements:

  • Preferably with at least
    1 year of account management experience.
  • Professional or native fluency in English, both written and spoken, is required.
  • Highly detail-oriented with strong organizational and documentation skills.
  • Humble, Hungry, & Smart – thrives in a lean, mission-driven, and cross-functional environment.
  • Familiar with digital marketing channels (social platforms, paid ads, SEO, etc)

We're looking for someone who fits our values:

Unimpeachable Character

  • We don't gossip
  • Clarity is kindness
  • We act in TCI's best interest
  • We uplift, we don't tear down
  • We do what we say we will do
  • We trust & depend on each other
  • We do what is right, not what is easy
  • How we do anything is how we do everything

Level 10 Humility

  • We do not worry
  • Think in decades
  • We make mistakes
  • We raise our hands
  • We see it, own it, do it
  • We practice radical candor
  • We take extreme ownership
  • We don't assume, we always ask
  • We lead with context, not control
  • We fix the process, not the person
  • We come to serve, not to be served
  • We consider others more important

Competitive Excellence

  • We try harder
  • We eat the frog
  • We are resilient
  • We are only at 40%
  • We fight mediocrity
  • We are always improving
  • We obsess over our clients
  • We make people say "Wow"
  • We are ridiculously responsive
  • We default to purposeful action
  • We eliminate, automate, delegate
  • We care most about the final inch
  • We constantly exceed expectations
  • We pursue perfection to catch excellence

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