Platform Analyst

It's never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as a Platform Analyst, reporting to the Product Manager. In this role, you will leverage your expertise in data analysis and visualization to support product development, business strategy, and decision-making.

By creating and maintaining dashboards, metrics, and cohort analyses, you will play a critical role in driving product improvements and identifying growth opportunities. Your work will also involve collaborating with Data Engineering, Product Management, Commercial, Marketing, and other cross-functional teams to ensure data integrity and actionable insights.

Key responsibilities:

• Develop and maintain product-related dashboards and business metrics that align with strategic objectives and product goals.
• Perform cohort analyses and track B2B technology metrics (e.g., churn, retention, MAU) to identify user behaviour patterns and growth opportunities.
• Create data visualizations (charts, graphs, reports) using tools like Pendo, Power BI, or Tableau to effectively communicate insights.
• Leverage data insights to inform product feature and functionality development, working closely with the Product Manager to shape the product roadmap, refine design considerations, and prioritize enhancements.
• Collaborate with Data Engineering on data migrations, data cleaning, and other data-related initiatives to ensure accuracy and completeness.
• Partner with Commercial and Marketing teams to provide data-driven recommendations for go-to-market strategies, user adoption campaigns, and overall commercial effectiveness.
• Manage backend data mapping, extraction, and transformation processes, ensuring data integrity and readiness for analysis and reporting.
• Continuously monitor key metrics to detect anomalies or trends, suggesting improvements or new KPIs where necessary.
• Produce regular reports on platform performance, user engagement, and operational efficiencies, presenting findings to stakeholders.

Key requirements:

• 3-5 years of experience in a data-centric role (e.g., Data Analyst, BI Analyst, or Platform Analyst).
• Proven track record in data visualization, dashboard creation, and analytics using tools such as Pendo, Power BI, Tableau, or similar platforms.
• Strong understanding of cohort analyses and B2B technology metrics (e.g., MAU, churn, retention rates).
• Proficiency in SQL and experience working with large datasets, including data extraction and manipulation.
• Experience collaborating with teams on data migrations, data cleaning, and data quality initiatives.
• Advanced Excel proficiency, including automation (e.g., macros, Power Query) and complex formula usage for data transformation and reporting.
• Experience managing backend data workflows, including mapping, extraction, and integration with analytics platforms.
• Demonstrated experience in automation projects that improved data processes, reporting efficiency, or operational scalability.
• Ability to derive actionable insights from data and effectively communicate them to both technical and non-technical audiences.
• Excellent problem-solving skills, attention to detail, and a self-driven approach to identifying and addressing data-related challenges.
• Bachelor's degree in Computer Science, Data Analytics, Information Systems, or a related field is preferred.

Company Benefits:

At our Malaysia office, we believe in putting our employees' well-being first We offer a flexible hybrid working arrangement.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey