Supervisor (Telesales)

Job description:

Team Leader-Tele Sales is responsible for delivering high standards of service to the organisation by making the most effective and efficient use of Tele-Sales and technology resources. They use a range of measurements to monitor, analyse and plan improvements to call-centre performance.

• Responsible for ensuring that Tele-Sales Staff have the knowledge and skills to answer customer's questions, requests for support or problems quickly and effectively. Has additional responsibility for meeting sales and profitability targets.

• Responsible for using the resources efficiently and cost-effectively. By analysing records of incoming calls / outgoing calls, can identify how much actual calls were made.

• Responsible for checking and monitoring the reports on various aspects of callcentre performance to other members of the management team.

• Must ensure that all members understand the team's objectives and work together to achieve it. Constant monitoring to ensure that everyone is working towards the same goal.

• Provide effective and timely feedback to the management.

• Responsible for setting and meeting performance targets for speed, efficiency, sales, and quality.

• Responsible managing the daily running of the call centre.

• Responsible in reviewing the performance of staff, identifying training needs and planning training sessions.

• Responsible for provide information on day-to-day basis to the top management with regard to meeting the day-to-day targets, staffing and other issues.

• Responsible to make sure that Tele-Sales targets are met on daily basis.

Skills and Experience required For Telesales Team Leader

• Minimum of 3 years' experience in telesales management

• Industry experience preferred but not essential

• Proven track record in sales

• Ability to meet targets

• Highly motivated to deliver sales results

• Strong leadership skills

• Excellent communication and organisational skills