Corporate eServices Ops Team Member

*About UOB*
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

*Job Description
About the Department*
UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank's growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

*Job Description*
You will be part of Malaysia Hub supporting Corporate eServices operations.

Your
key Responsibilities
Include:

• Process form registration and maintenance requests with accuracy and within/ above established SLA in compliance with regulatory laws, internal policy and procedures.
• Ensure all SLA's / KPI's as agreed with the Singapore, subsidiaries and branches are duly met and active steps taken to ensure consistency in delivery.
• Ensure all controls – Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.
• Maintain a high standard of operations control and compliance to always protect the Group's and Clients' interests.
• Ensure escalations are raised to the Team Head in Malaysia Hub and to the Singapore team on a timely basis, as required.
• Ensure all operational processes are always 'audit worthy' and will pass scrutiny of the various 1st, 2nd and 3rd lines of defence teams.
• Ensure error rate is within pre-agreed acceptable thresholds. Drive the team towards continuous operational excellence – inculcate an environment of "Zero defects in processing" and "Do it the right the first time. Everytime" within the team.
• Continuously review operational processes to identify opportunities to "Eliminate / Simplify / Automate" (ESA). Discuss with Singapore team and implement accordingly.
• BCP / DRP – ensure full alignment with the Group's BCP requirements to ensure continuity of services. Participate in BCP / DRP testing in line with Group requirements.
• Participate in projects and discussions with the Singapore team, as required.
• Assist with queries/escalation from other functions ( Middle Office, Relationship Managers, subsidiary, Branches ) to deliver quality service that exceeds customers' expectations.
• Manage and train Junior and New staff to align their contribution to the team's common goals.
• Timely preparation of reports for Team Lead's Review.
• Provide support in ad-hoc project and tasks as directed by supervisor and Department Head.

*Job Requirements*

• Bachelor's degree/ Diploma holder.
• At least 3 years of relevant experience with at least one year of people management experience.
• Meticulous and diligent with an eye-for-details
• Sound judgement and initiative.
• Ability to multitask, manage competing priorities and work under tight deadlines in a fast-paced environment.
• Proven skills in supervising and motivating a team.
• Good analytical and problem-solving skills with the ability to come out with innovative solutions.
• Ability to work independently with minimal supervision and as a team player.
• Good stakeholder management
• Good communication (written and oral) and interpersonal skills.
• Proficient computer skills – suite of MS applications. Those with working experience with Excel VBA, Macros will have an added advantage.

*Additional Requirements*
Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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