Account Manager – Eastern Postpaid

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

The Account Manager – Eastern Postpaid is responsible for managing and growing a portfolio of high-value postpaid accounts within the Eastern region, ensuring customer satisfaction and achieving sales targets for Maxis Mobile.

What are you accountable for?

• Develop and maintain strong, long-lasting relationships with assigned key postpaid customers in the Eastern region.

• Identify and pursue new business opportunities within existing accounts to increase revenue and market share.

• Proactively assess, clarify, and validate customer needs on an ongoing basis and translate them into suitable Maxis Mobile solutions.

• Collaborate with internal teams (e.g., technical support, marketing, product development) to ensure timely and successful delivery of Maxis Mobile solutions according to customer needs and objectives.

• Prepare and deliver compelling sales presentations, proposals, and contracts to customers.

• Negotiate and close sales agreements, ensuring profitability and adherence to company policies.

• Monitor and analyze sales performance, market trends, and competitor activities to identify areas for improvement and growth.

• Provide regular reports on account status, sales forecasts, and market intelligence to management.

• Resolve customer complaints and issues efficiently and effectively to maintain high levels of customer satisfaction.

• Stay up to date with Maxis Mobile's product and service offerings, as well as industry developments.

What do you need to have for the role?

• Bachelor's degree in business administration, Marketing, or a related field.

• Minimum of 3-5 years of proven account management or sales experience in the telecommunications industry, preferably within postpaid mobile services.

• Strong understanding of the Eastern Malaysian market and customer base.

• Excellent communication, negotiation, and presentation skills.

• Demonstrated ability to build and maintain strong customer relationships.

• Results-oriented with a strong track record of achieving sales targets.

• Ability to work independently and as part of a team in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Valid driver's license and willingness to travel frequently within the Eastern region.

• Fluent in Bahasa Malaysia and English; proficiency in local dialects would be an added advantage.

Skills / Knowledge :

• Proficient in Microsoft, Word, Excel and PowerPoint.

• Good written, oral and interpersonal skills.

• Good research, analytical, planning and organizational skills.

• To have an acute sense of business savvy and able to motivate, manage & develop strong partners (business dealers).

• Result oriented with the drive to exceed sales target.

• Good interpersonal & presentation skills with strong client orientation.

• Ability to perform under pressure in a challenging environment and work independently with minimum supervision.

• Personal traits: Positive, Passionate, Collaborative, a candid team player who collaborates with peers to solve problems.

• Confident and professional in representing the company in person and writing.

What's next?

• Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.