Customer Relation Executive

• CRE/CRA will assist and report directly to the Service Head on daily operational matters.
• CRE/CRA will also report (dotted-line reporting) to Proton i.Care Department regarding processes and procedures related to customer complaint handling.
• CRE/CRA shall establish and build professional relationships with customers to uphold and portray PROTON's corporate image.
• CRE/CRA shall create a supportive customer satisfaction work environment driven by customer-centric values such as greeting customers, offering refreshments, arranging test drives, managing morning customer traffic, and other related tasks.
• CRE/CRA shall handle, follow up, and resolve customer complaints, as well as prepare related reports. Where necessary, BOM/Proton i.Care must be notified accordingly. They are also responsible for ensuring that all complaints received are registered in the SAP/CIC system.
• CRE/CRA shall assist the BOM in monitoring front-line workflow throughout the day, especially those involving customer interactions.
• CRE/CRA is responsible for assisting the CRE in monitoring and analyzing the Sales Satisfaction Index (SSI), identifying areas of strength and weakness, and implementing proposed countermeasures where necessary.
• CRE/CRA shall participate in process improvement teams, projects, or task forces as assigned by Proton i.Care.
• CRE/CRA shall be involved in all related customer satisfaction improvement activities carried out at the sales branch.
• CRE/CRA shall provide support to other departments and collaborate effectively with relevant teams.
• CRE/CRA shall assist in marketing activities, including organizing promotional events and campaigns at branch level in coordination with HQ or local plans.
• CRE/CRA shall support video editing tasks, including creating and editing videos for marketing, social media content, and customer engagement purposes.
• CRE/CRA shall prepare and submit reports related to Proton Operation Excellence (POE) as required by HQ Proton, ensuring accuracy and timely submission.
• Execute and implement any job assignments and instructions given by the superior.

Job Requirements

1. Minimum Qualification:

2. Diploma or Degree in Business Administration, Marketing, Customer Service, or any related field.

3. Experience:

4. At least 1–2 years of working experience in customer service or front-line roles.

5. Fresh graduates with strong interpersonal skills are also encouraged to apply.

6. Communication Skills:

7. Good written and verbal communication in Bahasa Melayu and English.

8. Able to handle customer inquiries and complaints professionally.

9. Technical Skills:

10. Proficient in Microsoft Office (Word, Excel, PowerPoint).

11. Basic knowledge of SAP/CIC system is an added advantage.

12. Experience in video editing software (e.g., CapCut, Canva, Adobe Premiere) is a plus.

13. Customer Service Orientation:

14. Pleasant personality with a positive attitude.

15. Strong customer-centric mindset and ability to work under pressure.

16. Organizational Skills:

17. Able to manage time, prioritize tasks, and work independently or in a team.

18. Strong follow-up and reporting skills.

19. Marketing & Content Support:

20. Interest or basic skills in marketing, event support, and social media content creation.

21. Other Requirements:

22. Willing to participate in HQ initiatives and reporting (e.g., Proton Operation Excellence – POE).

23. Flexible to support ad hoc tasks or assignments from management.

Job Type: Full-time

Pay: RM1, RM2,200.00 per month

Ability to commute/relocate:

• Kajang: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Administrative: 1 year (Preferred)

Work Location: In person