Digital Solutions Business Analyst

2 days ago

Klang, Selangor, Malaysia Clone & Freemen Full time 80,000 - 120,000 per year

About Clone & Freemen
At
Clone & Freemen
, we are a
Next-Gen MSP+
redefining managed services through the fusion of service management, infrastructure operations, cybersecurity, and governance.

We empower global brands and manufacturers to operate securely, stay compliant, and innovate faster through automation and digital transformation.

We're now looking for a
Digital Solutions Business Analyst
to join our growing digital operations team — someone who thrives at the intersection of business process, technology, and client success.

About the Role
You will act as the bridge between clients, technical teams, and business stakeholders, driving solution design and implementation that transform how organizations manage their digital operations and data workflows.

Your role combines client engagement, business analysis, and technical implementation — ensuring solutions are delivered efficiently, accurately, and aligned to business needs.

Key Responsibilities
Client & Business Engagement

  • Collaborate with clients to understand operational workflows, challenges, and digital transformation goals.
  • Translate business requirements into clear functional and technical documentation.
  • Support pre-sales discussions, solution workshops, and proof-of-concept projects.
  • Coordinate delivery milestones, testing, and project communication with all stakeholders.

Solution Design & Implementation

  • Work with development and operations teams to implement system workflows, data integrations, and automation processes.
  • Validate solution performance through testing, troubleshooting, and defect management.
  • Support system rollout and provide end-user documentation and training.

Data & Automation

  • Leverage
    Power BI
    ,
    Power Automate
    , and related tools to generate insights and streamline operations.
  • Support integration between business systems using
    API
    ,
    XML
    , and
    JSON
    workflows.

Continuous Improvement

  • Identify opportunities to optimize processes and introduce digital efficiencies.
  • Stay informed about emerging technologies such as
    AI
    ,
    IoT
    , and
    process automation
    .

Requirements

  • Bachelor's Degree in
    Information Systems
    or
    Computer Science
    .
  • 2–3 years
    experience in
    business analysis
    ,
    solution delivery
    , or
    system integration
    projects.
  • Strong understanding of
    system workflows
    ,
    data processes
    , and
    integration concepts
    .
  • Hands-on experience with
    JavaScript
    ,
    Java
    , or
    SQL
    preferred.
  • Familiar with
    Power BI
    ,
    Power Automate
    , and project tracking tools (e.g.,
    JIRA
    ,
    Smartsheet
    ).
  • Excellent communication and coordination skills in
    English and Chinese
    .

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