Internship (IT Sales and Technical Support)

1 day ago

Malacca, Melaka, Malaysia CTC Global Sdn Bhd Full time

Responsibilities

IT Sales:

  • Assist the sales team in identifying and qualifying leads.
  • Support the preparation of sales quotations, presentations and proposals.
  • Conduct market research to identify potential customers and competitors.
  • Help maintain and update the customer database.
  • Participate in client meetings and follow up on leads with guidance from the sales team.
  • Assist in preparing sales reports and performance analysis.

Technical Support:

  • Provide first-level technical support to customers via email, phone, or in-person.
  • Assist in troubleshooting hardware and software issues under the supervision of senior staff.
  • Help with setting up and configuring IT equipment for customers and internal use.
  • Document technical issues and solutions for future reference.
  • Collaborate with the technical team to test and implement IT solutions for clients.
  • Assist in preparing user guides and training materials for clients.

Requirements

  • Currently pursuing or recently completed a diploma or degree in IT, Computer Science, Business, or a related field.
  • Basic understanding of IT products and services (e.g., hardware like servers, storages, , software like Microsoft, Vmware, Veeam, , and networking).
  • Strong communication and interpersonal skills.
  • Ability to work both independently and collaboratively in a team environment.
  • Willingness to learn and adapt to new tools and technologies.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required.
  • Knowledge of IT related tools and basic troubleshooting skills is an advantage.
  • Minimum internship period of 6 months preferred.
  • Final year interns are encouraged to apply

What We Offer:

  • Hands-on experience in IT sales and technical support.
  • Mentorship from experienced professionals.
  • Opportunity to attend client meetings and industry events.
  • A supportive and dynamic work environment.
  • Potential for future career opportunities within the company.

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