Head of Aftersales

As the Head of Aftersales, you will be responsible for overseeing all aspects of the aftersales service operations within our organization. This role requires a strategic thinker with a deep understanding of automotive aftersales processes, exceptional leadership skills, and a commitment to deliver of exceptional customer service.

Responsibilities:

• Possess in-depth knowledge of all aftersales processes, including workshop operations, parts sales, warranty services, and general service activities.
• Responsible for overall management of service operations and administration in accordance with policies and procedures set out by the company, distributors, dealers and the relevant authorities.
• Ensure the Distributors / Dealers Centre operations is efficient and cost-effective.
• Analyze market potential and identify market trends to make informed business decisions.
• Apply management and strategic tools and methods, such as market analysis, SWOT analysis, budget planning, resource allocation, and goal setting.
• Prepare and manage the annual operating budget for the aftersales department and the annual aftersales budget for the company.
• Establish department objectives aligned with company KPIs.
• Ensure timely submission of all aftersales reports to the company.
• Develop strategies for expansion and process enhancements to drive service excellence and profitability.
• Be open to fulfilling additional duties as requested by management or the company.

Requirements:

• A minimum of a diploma in Business or equivalent.
• At least 5 years of experience as a Head of Aftersales in the automotive industry.
• A background in mechanical, technical, or engineering fields is preferable.
• Language: Proficiency in English, Bahasa Malaysia and Mandarin is required due to the nature of the business.
• Proficiency in Microsoft Office and PowerPoint.
• Initiative, proactivity, and results-driven mindset. Strong problem-solving and analytical skills.
• Strong relationship management and influencing abilities. Effective planning, organization, and problem-solving skills.
• Excellent analytical and decision-making skills.