Customer Success Executive

1 day ago

Penang, Malaysia Exabytes Network Sdn Bhd Full time 30,000 - 50,000 per year

Kickstart Your Career as a Customer Success Executive

Help customers succeed. Build strong connections. Be the friendly face of amazing support.

Why This Role Matters

Love talking to people? Enjoy solving problems? We're looking for an enthusiastic Customer Success Executive to join our team You'll be the go-to person for our customers—helping them with orders, answering questions on live chat, WhatsApp, and email, and even meeting customers in person or virtually to make sure they have the best possible experience.

What You'll Do…

i. Order Processing: Process customer orders quickly and accurately.

ii. Customer Communication: Chat with customers on live chat, WhatsApp, email and sometimes face-to-face.

iii. Issue Resolution: Listen to customers' needs and find the right solutions for them.

iv. Customer Orientation: Make every customer feel valued through follow-ups and personalized care.

v. Billing Support: Help with billing questions and work with other teams to solve issues fast.

What We're Looking For…

i. Education: Diploma or higher in Business, Communications, Customer Service or similar.(Fresh grads welcome)

ii. Communication Skills: Strong English skills, both written and spoken.

iii. Customer Orientation: Friendly, customer-first attitude.

iv Detail-Oriented: Great attention to detail and organization.

v. Team Collaboration: A team player who enjoys working with others.

Why You'll Love Working With Us

We're a supportive, dynamic team where you'll learn and grow every day. You'll get structured training, career development opportunities, and real chances to shine. Plus, you'll get to meet and build relationships with customers directly, making your work both meaningful and rewarding.

  • Customer Success Manager

    1 week ago

    Penang, Malaysia LSEG (London Stock Exchange Group) Full time

    Typically retains or renews business, role is eligible for a sales incentive plan. Drives retention via onboarding, training or related activities. Resolves problems and ensures satisfaction. Drives increased usage and renewals. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our...

  • Customer Success Specialist

    1 day ago

    Penang, Malaysia TP Full time 24,000 - 48,000 per year

    About the CompanyThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client's website shopping channel. The CSS lives the values of our client...

  • Customer Success Specialist

    2 weeks ago

    Penang, Malaysia TP Full time $4,000 - $6,000 per year

    We're Hiring: Customer Success Specialist– Penang, MalaysiaLove helping people? Join us as thevoice of a global online shopping brand Assist customers via phone & email Protect personal data & ensure top-notch service Enjoy a friendly, growth-focused work environmentWhat You Need:Diploma/Degree (any field) - Minimum SPM levelGood English (B2 level)6+...

  • Customer Success Specialist

    24 hours ago

    Penang, Malaysia TP Full time 40,000 - 60,000 per year

    We're Hiring: Customer Success Specialist (Mandarin Speaking)JoinTeleperformance Malaysia, a global leader in customer experience management, and be the voice of one of the world's leading e-commerce brands What You'll Do: Handle customer inquiries via phone and email Provide accurate information, resolve issues, and ensure excellent customer satisfaction...

  • Customer Success Specialist

    1 day ago

    Penang, Malaysia TP Full time 15,000 - 20,000 per year

    About the CompanyThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client's website shopping channel. The CSS lives the values of our client...

  • Customer Success Specialist

    1 day ago

    Penang, Malaysia TP Full time 30,000 - 60,000 per year

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:...

  • Customer Success Specialist

    1 day ago

    Penang, Malaysia TP Full time 30,000 - 60,000 per year

    About the RoleThe CSS will be the primary contact for customers using the client's website shopping channel, responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.ResponsibilitiesSupport customers to place online orders with the client.Provide timely...

  • Customer Success Specialist

    1 week ago

    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Technical Japanese language Customer oriented Call Centre skills soft skills COMPUTER SKILL - **About this Opportunity** **Customer Success...

  • Customer Success Renewal Specialist

    1 day ago

    Penang Island, Penang, Malaysia Exabytes Network Sdn Bhd Full time 40,000 - 80,000 per year

    Ready to grow your career while helping customers succeed? Join Exabytes as a Customer Success Renewal Specialist and be part of a fun, dynamic teamWhat You'll Doi. Lead Renewals with Impact: Own the renewal process from start to finish, ensuring every client stays with us and stays happy.ii. Be the Go-To Person: Build strong, lasting relationships with key...

  • Customer Success Manager

    1 day ago

    Penang, Malaysia - Grande Micron Full time 120,000 - 180,000 per year

    Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.As a Customer Success Operations Manager at Micron...