Complex Claims Adjuster, ANZ

Description:

Let's grow together

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.

What's the job?

You will deliver high-quality claims services by interacting with internal and external stakeholders through various communication channels.

Assist customers in refining their queries and ensure claims requests are accurately fulfilled.

Manage complex claims processes, applying effective investigation techniques to achieve cost-effective and timely resolutions.

Analyze documentation, policy provisions, and engage with third parties, such as employers and medical providers, to facilitate claims resolution.

Proactively manage claims through the diary system by ensuring timely processing, setting appropriate reserves, and addressing outstanding issues.

Identify subrogation opportunities and potential fraud, making appropriate referrals when necessary.

Support new business needs by taking on additional duties as required.

What are we looking for?

You will have strong self-motivation and the ability to work under pressure with a high level of responsibility and integrity.

Effective time management skills, with the ability to prioritize tasks, meet deadlines, and delegate when necessary.

A proactive, solutions-focused approach, with the ability to improve processes and resolve problems efficiently.

Excellent verbal and written communication skills in English for building and maintaining relationships with internal and external stakeholders.

Prior experience in the insurance industry, hospitality services, or customer service, supported by strong attention to detail and numeracy skills.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let's go great places together