Complex Claims Examiner – Casualty and Financial Lines

Casualty & Financial Lines Claims Examiner

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Casualty & Financial Lines Claims Examiner to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in the Claims Department.

At AIG, our claims teams are at the heart of delivering on our promise to customers—providing fair, efficient, and timely claims handling across a broad range of insurance products, including Personal Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining the claims experience by streamlining processes, harnessing technology, and evolving our approach to better support our customers when they need us most. AIG empowers claims professionals with the tools, training, and career development opportunities to grow, innovate, and make a meaningful impact—both for our customers and our business.

How you will create an impact

• Process Casualty and Financial Lines claims efficiently and accurately in line with AIG's claims handling guidelines, ensuring timely resolutions for customers.
• Core activities would include working closely with vendors including solicitors and loss adjusters in monitoring their performance, in handling litigation cases, engaging with policyholders, brokers and agents on the progress of each claim, continuous engagement with Underwriters
• Monitor and report on any loss trends / insights and negotiate direct settlement with third-party / third-party legal representatives in a pro-active manner, manage new incoming claims and to ensure claims are in line with Best Practice.
• To ensure timely reserving, claim file updates, and data accuracy is maintained.
• To ensure timely coverage responses are delivered to the stakeholders.
• To support the Casualty and Financial Lines Claims team in delivering its Claims Promise.
• Communicate professionally and effectively with stakeholders to foster trust and confidence between AIG and our customers.
• To provide training to our stakeholders on claims related matters when required
• Contribute to the overall efficiency of the claims team by consistently meeting or exceeding quality and productivity targets.
• Maintain a high level of quality, adhering to AIG's procedures, policies, and processes.
• Identify potential fraud risks and take proactive steps to safeguard the company's operations and financial integrity.
• Improve processes, reduce transactional costs, and enhance the effectiveness of claims handling.

What you'll need to succeed

• Proven experience of Casualty and Financial Lines claims processes and procedures is preferred.
• Self-motivated and able to work under pressure with a high level of responsibility.
• Effective time management with the ability to multi-task and prioritize to meet varying tasks and deadlines.
• Adaptability to be able to quickly pivot in a dynamic claims environment in response to evolving demands and priorities.
• Strong verbal and written skills.
• To work with integrity, able to work independently or as part of a team to achieve personal and business objectives.
• Good numeracy, literacy and attention to detail.
• Able to self-reflect/ analyze, actively seek feedback to identify strengths and personal development.

Join us as a Casualty and Financial Lines Claims Examiner to play a crucial frontline role that will make the most of your technical expertise.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

CL - ClaimsAIG Malaysia Insurance Berhad