Head of Maxis Center

2 days ago

iCity, Malaysia MAXIS Full time

Are you ready to get ahead in your career?

  • We want to empower you to turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Head of Maxis Centre will be mainly focusing in delivering unmatched customer experience at retail. To manage store performance in terms of showcasing products and lifestyle services, and creating buying behavior for customers while driving operational excellence. To lead, motivate, engage and develop the team to have great service and performance culture. Be a Maxis ambassador who believes that face-to-face interactions play an important role in creating LIKE moments for customers.

What are you accountable for?

  • Apply analytical skills to execute sales and service strategies that guide the retail store team to attract walk-in customers to the store and convert into sales opportunities
  • Display entrepreneurial skills by driving change and continuous innovations to deliver company's ambitions, understanding customers' needs and market environment
  • Focus on career growth and development of the staff by consistently providing support, leadership, mentoring and coaching as a role model
  • To create positive performance culture across staff while maintaining high morale and motivation
  • Collaborate with surrounding business partners to uplift performance and ensure consistency
  • Drive operational excellence by efficiently ensuring quality and compliance to standard policies and procedures

What do you need to have for the role?

  • Professional Certificate / Diploma / Degree or its equivalent
  • Relevant work experience of minimum 4 years in telecommunications or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
  • Tech savvy and computer literate. Proficient in Microsoft, Word, Excel and PowerPoint
  • Excellent communication, written and interpersonal skills. Strong verbal and written English language
  • Obsessed with customers, passionate about sales, competitive spirit, and understands

What's next?

  • Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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