Data Centre Shift NOC Engineer

1 day ago

Kampung Sedenak, Johor, Malaysia Jones Lang LaSalle Property Consultants Pte Ltd Full time 40,000 - 100,000 per year

Network Operation Centre (NOC) Shift Engineer

  • Monitor and manage critical facility systems such as power (including generators), cooling (HVAC), and fire suppression.
  • Ensure uptime and availability of all facility-related services.
  • Conduct "eyes on glass" for the facility equipment alarms.
  • Perform alarm analysis and propose suggestion to reduce the alarms to the engineering team.
  • This includes monitoring network performance, analyzing logs, and responding to alerts and incidents.
  • Incident Management: Handle and manage network incidents, including recording incidents, escalating as needed, and ensuring timely resolution. Collaborate with cross-functional teams, such as engineering team, system administrators, and vendors, to resolve complex issues.
  • Maintain accurate and up-to-date network documentation for BMS systems, including network diagrams, configurations, and procedures. Document network changes, troubleshooting steps, and resolutions for future reference.
  • Change Management: Participate in change management processes, ensuring that changes are properly planned, tested, and implemented with minimal disruption to data centre services.
  • Collaboration and Communication: Collaborate with other IT teams, including network engineers, system administrators, and help desk personnel, to address network-related issues. Communicate effectively with stakeholders, providing timely updates on network incidents and resolutions.
  • Continuous Learning: Stay up-to-date with emerging network technologies, industry best practices, and advancements in network monitoring tools. Continuously enhance technical skills through self-learning, training, and certifications.
  • Documentation: Maintain accurate and up-to-date documentation, including network diagrams, standard operating procedures (SOPs), and incident reports.
  • Shift Handover: Ensure smooth transitions between shifts by providing thorough updates and documentation to the next shift or manager.

Requirement

  • A diploma or degree in Information Technology, Computer Science, or a related discipline is often required.
  • Experience: Relevant experience in a NOC or data centre environment is beneficial, with a minimum of 3 years being common for some roles.
  • Experience with network monitoring tools and technologies eg. ITIL.
  • Familiarity with network hardware, such as routers, switches, firewalls, and load balancers.
  • Understanding of network security principles and practices.
  • Proficiency in troubleshooting network issues and conducting root cause analysis.
  • 24/7 operational environment, including on-call rotations.

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