Senior Coordinator, SMB Growth

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda Full time 10,000 - 15,000 per year

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description
Tasked with the care of a portfolio of partner accounts, you will be expected to:

  • Have the ability to sell on the phone as second nature.
  • Manage and grow the revenue of each account.
  • Provide operational support when needed.
  • Monitor each account's performance metrics and ensure compliance with Foodpanda's operational standards.
  • Meet and/ or exeed the expected daily productivity in terms of the number of calls and sales.
  • Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
  • A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
  • Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

Qualifications

  • 2 to 3 years experience within a client management role.
  • As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
  • Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Traditional Mandarin.
  • Be both data-sensitive and sales-mined.
  • Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
  • An excellent communicator with a consultative-sale approach.
  • A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
  • Fast learner and able to adapt quickly to constant changes in operational processes.

Additional Information
What We Offer

  • A dynamic and challenging work environment.
  • A company committed to developing you personally and professionally.
  • A great working atmosphere with regular company and team events.
  • A vibrant and international team committed to diversity and inclusion.
  • Responsibility from day one in a fast growing and global company.
  • Other benefits include free food, health and dental insurance, and learning and development opportunities

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