EOI: Workplace Experience Supervisor

2 weeks ago

Bukit Persekutuan Federal Territory of Kuala Lumpur, Malaysia CBRE Asia Pacific Full time 120,000 - 240,000 per year

Job ID

242256

Posted

08-Oct-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Engineering/Maintenance, Facilities Management

Location(s)

Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

Job Details
Location: Kuala Lumpur
Industry: Banking
Work Scope: Soft Services
About The Role
As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

  • Manage soft services scope at client's branches.
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
  • Maintain records of costs incurred by workplace team activities. Review invoices as needed.
  • Respond to customer requests and complaints about the experience services department.
  • Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
  • Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
  • Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
  • Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
  • Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
  • May establish new techniques to ensure the team is able to meet its objectives.
  • Has a direct impact on the team objectives as well as the objectives of related teams.
  • Ensure personal and team outcomes have a positive impact on customer objectives.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You'll Need

  • Relevant Bachelor's Degree with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
  • Experienced with soft services scope (i.e. housekeeping, security, cleaning etc.)
  • Strong leadership and supervisory skills.
  • Good team player.
  • In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
  • Requires the ability to explain complex concepts or sensitive information.
  • Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Excellent organizational skills with a master-level inquisitive mindset.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more

Service line:
GWS Segment

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