sales manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

DUTIES & RESPONSIBILITIES

  1. Sales Activities

  2. Sales Calls / Visit – Meet up with clients by appointment or cold calls; service existing clients and bring in new clients

  3. Sales Blitz – Promote new packages; push up sales during low period
  4. Sales Negotiation – Business discussions; propose customized packages to suit clients' need and budget; close business deals
  5. Hotel Inspection – Introduce hotel's services and facilities to clients
  6. Guest Entertainment – Build rapport with clients; food tasting; introduce new products / services to clients
  7. Exhibition / Fair – Participate in the relevant fairs to promote hotel's products and services together with the Team Members
  8. Market Survey / Networking – Visit to conventional fairs to study the market trends; build networks with the relevant and potential markets for business leads
  9. Sales Trip – Be ready to assigned for business trips out of KL to service the existing clients and penetrate into new markets
  10. Support F&B Dept by selling vouchers of each F&B promotion

  11. Handle guests' complaints

  12. Operations

  13. Brief or discuss with the Banquet Operation Team with regards to clients' requirements before each function to ensure smooth operation flow

  14. Go through the check list before each function starts, such as seating arrangements, equipment testing, backdrop, signage, coffee break, meal arrangements, etc, to ensure clients' requirements are met
  15. Assist Front Office in checking-in guests, if required, meet up with organizer before and after each function; coordinate with operational team for any changes during the function
  16. Follow-up after the function to get feedbacks from clients for future improvement; responsible for any outstanding payments of function held
  17. Support Banquet and F&B Team during special events or peak periods, if required, include set-up function room, receive or usher VIPs, F&B serving

  18. MOD – Carry out duty of MOD for weekdays

  19. Administrations

  20. Preparation of quotation, confirmation, Event Order, Amendment, VIP Coverage Form, Post Event Evaluation Form, events' signages, meal coupons, during the absence of Sales Coordinator

  21. Conduct On-the-Job Training to the team members as an go going activity
  22. Attend HOD briefing or meeting in the absence of the Director of Catering & Convention (or in the absence, the Catering & Convention
  23. Manager)
  24. Report – Daily Activity, Weekly Production Updates, Month End Production
  25. To achieve the monthly sales target set by the Director of Sales.
  26. To ensure higher profit margin especially through yield management.
  27. To implement the marketing plan and its promotional activities.
  28. To do regular competitor's surveys on events being held at competitor hotels.
  29. To follow up on any leads.
  30. To entertain potential and regular clients to secure business and maintain rapport.
  31. To introduce clients to our varied facilities.
  32. To co-ordinate with relevant supporting departments all pertinent and special arrangements regarding each event.
  33. To take on any additional duties and responsibilities as delegated by the Director of Sales & Marketing / Director of Sales / Assistant Director of Sales / Senior Sales Manager.

GENERAL

  • ·To perform all duties and responsibilities applicable to the position of Sales Manager and any other functions as may be assigned by Management from time to time

Job Type: Full-time

Pay: RM4, RM6,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Gym membership
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Experience:

  • Sales Marketing: 5 years (Preferred)

Work Location: In person

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