Customer Support

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time 4,000 - 4,500 per year

At TradeQuo, we are a forward thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges.

Join our team in Malaysia and become part of a culture that values your contributions and nurtures your professional growth.

Your role at TradeQuo:

We are seeking a Customer Support (English Speakers) with a passion for providing exceptional customer service.

You will:

  • Provide customer service to clients via live chat, phone call, and email
  • Keep clients updated on the status of their requests, providing clear and concise communication
  • Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
  • Ensure compliance with market-specific regulatory requirements
  • Verify documents submitted by clients within specific regions while adhering to regulatory requirements
  • Prepare and interpret reports and documentation
  • Attend company seminars to stay up to date with the company's business functions and roles
  • Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
  • Collaborate with the BD team to develop business strategies aligned with trends & customer needs
  • Undertake other ad hoc tasks assigned by the manager

What makes you a great fit:

  • Minimum 1 year experience in Customer Service
  • Fluent in English
  • Customer-focused and dedicated to providing exceptional service
  • Strong ability to communicate effectively
  • Proficient in troubleshooting and multitasking
  • Self-motivated and reliable with a proven track record of meeting and exceeding expectations
  • Can-do attitude and a willingness to learn

Job Types: Full-time, Permanent

Pay: RM4, RM4,500.00 per month

Application Question(s):

  • How long your notice period (day)?
  • What is your expected salary per month?
  • Please note that only the morning shift requires working from the office, while the noon and night shifts are fully remote. Would this arrangement work for you?
  • Do you have experience working with Customer Relationship Management (CRM) systems?

Experience:

  • Customer support: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

  • Business Support Associate

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL APAC BUSINESS SUPPORT SERVICES SDN BHD Full time 30,000 - 60,000 per year

    Job

  • Customer Support

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CoinW Full time 40,000 - 60,000 per year

    Job Title: Bilingual Customer Support SpecialistLocation: KLLanguage Requirement: Arabic and MandarinWorking Hours: 5-day work week, rotational shiftResponsibilities:Provide high-quality customer service in both Arabic and English, responding promptly to customer inquiries and issuesOffer support through various channels (such as online chat, email, etc.) to...

  • Customer Support

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Private Advertiser Full time 20,000 - 30,000 per year

    Responsibilities:1.Provide customer service to players via IM communication, emails, tickets etc., to improve user satisfaction and promote game branding.2.Respond to specific questions and issues from players; get headquarter team's support to understand and solve the issue.3.Conduct friendly communication with players, respond to game inquiries, and deal...

  • Customer Support

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TradeQuo Global Full time 14,400 - 28,000 per year

    At TradeQuo, we are a forward thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new...

  • Customer Support Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GBG Plc Full time 35,000 - 60,000 per year

    Enabling safe and rewarding digital lives for genuine people, everywhereWe make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.With over 30 years of...

  • Head of Customer Support

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Full time 120,000 - 240,000 per year

    About the job Head of Customer Support (MY & SG)We've scaled fast across Singapore and Malaysia, and we're just getting started. As we gear up for regional expansion, we're looking for aHead of Customer Supportwho can build and scale a world-class support engine that blends people, process, and product insight to deliver exceptional customer experiences.As...

  • Head of Customer Support

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia QASHIER SDN. BHD. Full time 90,000 - 120,000 per year

    We've scaled fast across Singapore and Malaysia, and we're just getting started. As we gear up for regional expansion, we're looking for a Head of Customer Support who can build and scale a world-class support engine that blends people, process, and product insight to deliver exceptional customer experiences.As Head of Customer Support, you'll lead the...

  • Customer Support Advocate

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GBG Full time 40,000 - 60,000 per year

    Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.With over 30 years of...

  • Customer Support Advocate

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GBG Plc Full time 40,000 - 60,000 per year

    Enabling safe and rewarding digital lives for genuine people, everywhereWe make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.With over 30 years of...

  • Customer Support Advocate

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GBG Full time 60,000 - 120,000 per year

    Enabling safe and rewarding digital lives for genuine people, everywhereWe make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.With over 30 years of...