Senior Specialist Digital Workplace

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Full time 60,000 - 120,000 per year

Location:
Kuala Lumpur, MY, MY

Global Business Unit: OTH

Job Function: Information Technology

Requisition Number: 194236

Description:

Job Summary

This role is a technical position responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH's internal & external collaboration, communication and productivity. This role involves working closely with various teams and stakeholders to design, implement and maintain an efficient and user-friendly digital workplace environment at global scale.

General Responsibilities
  • Build, run and maintain digital workplace solutions.
  • Strong in identity management solutions with Active Directory & Entra ID (formerly known as Azure Active Directory).
  • Experience in onboarding & offboarding process with Identity Governance & Administration solutions, include SailPoint, Saviynt or Okta.
  • Experience in virtual desktop infrastructure, include AWS Workspaces, Azure Virtual Desktop and Windows 365.
  • Familiar in Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
  • Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
  • Familiar in unified endpoint management solutions, including Intune, ManageEngine, Ivanti or SCCM.
  • Experience in supporting Windows 10 & 11 administration and security patch.
  • Hands-on experience in Microsoft/Office 365 administration including Active Directory, Entra ID (formerly known as Azure Active Directory), Exchange Online,
  • SharePoint Online, Teams, Security & Compliance and etc.
  • Experience technical background in endpoint detection and response solutions include Defender or CrowdStrike.
  • Have strong technical background in designing, developing and implementing new digital workplace solutions that align with IT strategy.
  • Create and manage project timelines for all digital workplace solutions.
  • Assist evaluations for designing digital workplace solutions for supporting global implementation.
  • Embrace DKSH's culture elements – Our purpose, Our values & Our People DNA.
  • Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
  • Ensure services provided adhere to service level agreement.
  • Build strong working partnerships with Regional / Country IT teams, business stakeholders and users.
  • Communicate user needs, priorities and customer satisfaction.
  • Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
  • Provide knowledge sharing to other Digital Workplace personnel.
  • Review and assess platform security compliance to hardening standards.
  • Strong ability to analyze and present data to support product & delivery decisions as required.
  • Flexible on-call rotations to ensure 24/7 security escalation coverage.
  • Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports
Requirements
  • Professional degree in Computer Science, Information Technology or equivalent.
  • At least 3-5 years of working experience in IT infrastructure.
  • Excellent leadership, strategic thinking, problem-solving abilities, and team management skills.
  • Strong communication and interpersonal skills with ability to collaborate effectively with cross-functional teams and stakeholders at all levels.

    Keep abreast of the latest technologies and technological opportunities.

Requisition Number: 194236

Job Function: Information Technology

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