Negotiator, CCO

2 days ago

Malaysia CIMB Group Full time 60,000 - 120,000 per year
Description
  • To work and perform dunning for all delinquent customers.
  • To negotiate and provide assistance to the customer. 
  • To carry out all the recovery functions as per the assigned account as set by the management. 
  • To achieve, meet, and exceed targets set by the Bank.
  • Ensure compliance with the circulars and guidelines outlined in delivering results.
  • Ensure prompt and appropriate action and follow up on all assigned accounts.
  • Update remarks in the collection system on the follow-up actions taken.
  • Ensure that the ADS system is always used in accordance with the management's ADS filtration plan.
  • Ensure the disposition code in the dialer is synchronized with the follow-up action in the collection system.
  • Ensure no manipulation occurs in dialer activities in order to achieve intensity. 
  • To maximize productivity during the productive hours, i.e. to reduce Not Ready Time 
  • To review, propose, and recommend appropriate recovery actions for approval, i.e. Skip tracing, field verification, legal action etc.
  • Attend to customer inquiries and complaints (Walk in or call). 
  • Carry out action plans and strategies set by the management.
  • To be ready for additional hours required by management. 
  • Undertake any other duties and responsibilities as assigned by Management from time to time. 

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