Team Manager, CCO

DescriptionStrategy and PlanningSupervise overall Operation Support's Executives, Officers, Clericals and MessengerSupport in delivering the portfolio monthly and annual budget on delinquency, impairment ratio and provisionContinuously seek alternatives in improving overall operational processes and workflowParticipate and continuously explore alternatives...

DescriptionStrategy and PlanningConstantly guide, coach and supervise the collection negotiators on the daily dunning to meet business goals.Guide and assist negotiators in resolving complicated issues.Participate in department's business development initiatives.Participate in implementing all cost management activities of the portfolios.Consistently review...

DescriptionStrategy and PlanningSupervise overall Operation Support's Executives, Officers, Clericals and MessengerSupport in delivering the portfolio monthly and annual budget on delinquency, impairment ratio and provisionContinuously seek alternatives in improving overall operational processes and workflowParticipate and continuously explore alternatives...

**Key Responsibilities**: Strategy and Planning - Constantly guide, coach and supervise the Recovery Officer on the daily task. - Guide and assist Recovery Officer in resolving complicated issues. - Participate in department’s business development initiatives. - Participate in implementing all cost management activities of the portfolios. - Consistently...

DescriptionContact customers to secure payment of arrears towards regularizing their accountsProvide customers with clear and accurate payment instruction/ account informationNegotiate with financially distressed customers to establish optimal loan workout arrangements so as to minimize credit lossesRecommend and execute appropriate legal actions to recover...

DescriptionTo work and perform dunning for all delinquent customers.To negotiate and provide assistance to the customer. To carry out all the recovery functions as per the assigned account as set by the management. To achieve, meet, and exceed targets set by the Bank.Ensure compliance with the circulars and guidelines outlined in delivering results.Ensure...

DescriptionBusiness Performance and ManagementTo attend to contested matters timely to ensure appropriate action is taken to protect Bank's interest at all timesTo obtain and to source the facts of the cases and to provide the details required by the solicitors. To work closely with our litigation solicitors in preparation of cause papers and to provide the...

DescriptionBusiness Performance and ManagementEnsure all legal processes are timely executed with nil backlogSupport in delivering the portfolio monthly and annual budget on delinquency, impairment ratio and provisionContinuously provide feedback in improving legal work flow and report generation via system enhancement.Ensure all legal processes are timely...

DescriptionBusiness Performance and ManagementHandle any systems related issues and provide solution and work arounds.Escalate to Team Manager/Unit Manager/IT Support to resolve issuesPlan and manage internal and external project communications, ensuring effective exchange of project information and deliverables.Ensure projects / system enhancement deploy...

DescriptionBusiness Partners Performance and ManagementAttend incoming calls from Business Partners relating to targets, system defects issues, performance and othersAttend complaints/enquiries from business partners or internal parties within the stipulated timelineTo ensure monthly target is given to all Business Partner and performance is evaluated via...