Team Manager, Cco

3 days ago

Malaysia CIMB Group Full time

**Key Responsibilities**:
Strategy and Planning
- Constantly guide, coach and supervise the Recovery Officer on the daily task.
- Guide and assist Recovery Officer in resolving complicated issues.
- Participate in department’s business development initiatives.
- Participate in implementing all cost management activities of the portfolios.
- Consistently review on improving the internal process to achieve cost savings.
- Continuously explore alternatives for cost saving and initiatives.

Business Performance and Management
- Manage and deliver proposal preparation on R&R for approval to Approval Authority.
- Manage abandoned project portfolio towards target setting.
- Ensure legal processes are timely executed.
- Perform call monitoring and keep track daily performance
- Monitor and provide team performance run rate and post mortem
- Assist, support and perform any ad-hoc projects assigned by Unit Manager / Head of Department.
- Support and perform any system enhancement or UAT testing.
- Liaising/communicating with Liquidator on revival matters.
- Liaising/communicating with White-Knight on Scheme of Arrangement, Supplementary Agreements or other relevant documents
- Liaising with CSA on further disbursement matter.
- Seeking lawyer advice/group legal advice on the revival matters, complicated issues, and preparing all related documents

People Management
- Guide and assist the team members in resolving complicated issues.
- Recruit and fill up vacancy of the team.

Regulatory Compliance
- Support and ensure control and compliance is in place, at the same time ensure achieved satisfactory rating on all audits
- Ensure team members are in compliance with bank’s internal policy at all times
- Ensure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debt Collection & etc

**Job Specification**:
**Qualifications**
- Bachelor Degree or Diploma in the relevant discipline
- 2 years in a Collection / Sales environment and preferably with Supervisory experience.

**Required Competencies and Skills**

Technical / Functional skills
- Essential technical knowledge to develop / review basic core and relevant Collection & Recovery System for the team.
- To align Collection & Recovery strategy to asset qualities, cost factor and regulatory requirement.
- Planning and organizing performance of the team.

Personal skills (Soft Competencies [Core / Leadership])
- Planning and organizing performance of the team.
- Good reputation and networking with external customer / internal staff with the end state of business objective consistently in mind.

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