Customer Service Specialist

3 days ago

Malaysia Ebc Technology Malaysia Full time 30,000 - 60,000 per year


Responsibilities:

  • Provide front-line support to our customers via live chats, phones, and email.
  • Answering queries and resolving client issues regarding our products, platforms, and promotion.
  • Address customer feedback as well as complaints professionally.
  • Record and update customer data and other relevant information when necessary.
  • Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

Qualifications:

  • Tertiary education, diploma or above
  • 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage).
  • Fresh graduates are welcome to apply.
  • A genuine interest in working in financial markets and client services.
  • Willing to work on shifts (Including weekends if required).
  • Proficient in Microsoft Office.
  • Fluent in English, Mandarin & Bahasa Malaysia including written and verbal communication skills.
  • Excellent communication and interpersonal skills
  • A logical and analytical approach to problem-solving.

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