General Insurance Broker/Broker Support

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia ASW Full time AU$60,000 - AU$80,000 per year

Job Description

Join a trusted Australian insurance brokerage with 20 years of expertise, delivering tailored coverage and exceptional service across sectors like education, agriculture, and transport. Known for their client-first approach and access to a wide network of insurers, they provide efficient, customised solutions that give customers true peace of mind.

The Opportunity

Step into a high-impact role where you'll drive operational excellence and deliver exceptional support to the Australian Insurance Broking Team. As a Broker Account Assistant, you'll play a pivotal part in servicing clients, managing daily broking requirements, and ensuring seamless coordination behind the scenes.

You'll be joining an organization that places customers first, values efficiency, and is committed to giving clients peace of mind through expert advice and well-crafted solutions. If you're detail-oriented, proactive, and passionate about contributing to a team that truly makes a difference, this is an exciting opportunity to build your career within a company known for its integrity and client-driven approach.

Why join us?

  • Proudly Great Place to Work certified
  • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
  • Grow with stability: 100+ in our 10-Year Club by 2025
  • Dynamic talent network: 2,000+ across APAC and beyond
  • Competitive compensation with annual reviews
  • Comprehensive medical care for you and your family
  • Generous paid leave because work-life balance matters
  • Level up with LinkedIn Learning and tailored training
  • Flexible work setup

Staff Testimonial

"Working in Broker Support has been both challenging and fulfilling. Every day, I get to help brokers succeed while collaborating with a team that truly values innovation, efficiency, and growth.  It's rewarding to see the difference our support makes in achieving results." — Broker Support, ASW Philippines

What You'll Do

  • Advise clients on pre-renewals and renewals verbally and via email/phone, responding within 24 hours where possible.
  • Liaise with Team Leader on technical queries before responding.
  • Keep accurate file notes of all communications and decisions.
  • Renewals & Policy Management
  • Re-market renewals to at least three markets for manual policies.
  • Review coverage, premiums, excess, and conditions, negotiating with insurers as needed.
  • Record outcomes via electronic platforms and demonstrate broking efforts to clients.
  • Assist the claims team and act as first point of contact for clients.
  • Set clear expectations and guide clients through claims processes.
  • Follow Team Leader directives and adapt to changing workloads.
  • Support colleagues, contribute to office duties, and maintain professionalism and courtesy.

Key Criteria

  • Bachelor's degree in Finance, Business Administration, Economics, Accounting, or a related field.
  • Tier 2 qualification, working towards Tier 1.
  • Experience in insurance broking or administrative support within a financial services environment.
  • Proficient in Microsoft Office (Word, Outlook), Adobe, and broking systems such as Insight and Winbeat.
  • Strong written and verbal communication skills in English.
  • High attention to detail and commitment to accuracy.
  • Effective time management and ability to prioritise tasks.
  • Knowledge of RG 271 and industry compliance standards.
  • Demonstrated ability to collaborate effectively within a team.

Work Set Up

Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT), hybrid setup 2 days in the office.

LI-DC1

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