Team Leader, Telemarketing

2 days ago

Subang Jaya Selangor, Malaysia Carro Full time

Telemarketing - Team Leader

Job Description:

About Carro

Carro has carved out a reputation as Southeast Asia's largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you'll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at

Why work with Carro?

  • Join the region's largest online automotive marketplace with offices in 7 countries.
  • Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
  • Formal and informal learning and development programmes to support your growth and career progression.
  • Comprehensive benefits including medical, insurance and wellbeing.
  • Flexible working arrangements upon request.
  • Learn from some of the most experienced mentors in the technology and automotive space.
  • Meet and interact with colleagues from all around Asia.
  • Pursue opportunities to work at departments in other countries and regions.
  • Diverse and inclusive working environment with modern workspaces.
  • Fun and engaging employee events, initiatives, and celebrations.

Key Responsibilities
:

  • Drive great customer experience by creating awareness and understanding of Carro products and services.
  • Manage leads from Carro online channel and provide them with a delightful customer journey from end to end while using Carro services.
  • Schedule appointments for interested customers to meet with sales representatives or visit the dealership.
  • Manage inbound and outbound calls and correspondences for sales and services.
  • Provide accurate and complete information to customers on our products and services via WhatsApp and calls.
  • Uphold high standards in processing and maintaining customer records/correspondents while logging customer information into the system/tools provided.
  • Achieve monthly individual and team sales targets.
  • Assisting in resolving customer complaints through calls and working with internal departments for follow-ups.
  • Able to work with minimum supervision.
  • Monitoring team and able to do ad-hoc task.

Qualifications and Education Requirements

  • Candidates must possess at least a SPM/ Diploma/ Bachelor's Degree in any field.
  • Must have at least 3 years of working experience in Telemarketing, Sales, Customer Service, or a related field is required for this position.
  • Computer literate in Microsoft Office, Note Pad, and Basic Emailing.
  • Have excellent organizational, management, communication, and negotiation skills.
  • Ambitious, target-driven, and eager to take on challenges.
  • Enjoy working over the telephone.
  • Knowledge of automotive products and services is an advantage.
  • Able to speak in Bahasa Malaysia & English.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Commission pay
  • Overtime pay

Ability to commute/relocate:

  • Shah Alam (40150, Petaling): Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Telesales: 3 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Bahasa (Required)
  • English (Required)

Work Location: In person

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