Data Center Site Lead

About our Team
The next 5-10 years will see the software industry move away from on-premises software solutions towards software delivery via cloud-based services. Oracle number one strength is the size and strength of our software portfolio to which most of the business world is already addicted.
Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software. 

We already have the core infrastructure that all of this is built on.
The future is about providing higher level services that companies can more quickly consume. Oracle poses an interesting concern for other hyperscale cloud providers, they are not worried about us catching them Infrastructure as a Service (IaaS) side, they are worried more about Oracle 's enterprise customer base and the outstanding opportunity to convert those customers to cloud. Create the future with us

What You'll Do:

The Site Lead is a key role responsible for overseeing and optimizing Data Center operations within a specified region. This role involves managing various responsibilities related to site management, technical operations, team coordination, project management, and collaboration with various stakeholders. Site Lead supports the Data Center Manager, covering their activities during absence, and maintaining operational excellence in Data Center operations.

• An Oracle Data Centre Operations Lead will be the main contact between the technology teams, Colocation service provider and the Data Centre Environment.
• They will provide mentorship and review the task prioritization to technical teams working in the Data Center.
• As a skilled trouble-shooter on a wide range of Data Centre environment and systems they understand which issues to advance to the appropriate resolver groups.
• Setup and support of IT hardware and software, utilizing remote access tools as required
• They build and maintain documentation on technologies they support.
• They understand all aspects of the equipment they support.
• They can innovate and make decisions on their own, but also know how to take direction when it is given, paying attention to detail.
• Expected to improve current processes and introduce automation with aim towards simplification.
• They can execute small projects individually and work with their manager in planning and executing larger local projects.

Career Level - IC4

What You'll Bring

• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
• 10+ years proven track record in IT Infrastructure support and server administration in a mid-sized environment server systems).
• Prior experience in Data Center environment preferred
• Ability to work efficiently in remote multi-functional teams as well as, inventively and independently as an individual
• Demonstrated examples of a drive to dig into the details of a system or process errors to tackle customer problems
• Experience working in mission critical operations environment
• This position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations
• Ability to speak confidently & communicate clearly in a virtual environment
• Strong Alignment to process and be a process champion (including drafting new processes or testing shortcomings in existing)
• Superb communication skills (oral & written) and ability to communicate effectively with a diverse group of customers and team environment

Data Centre experience requirements

• Rack, stack equipment including commissioning of new racks
• Strong structured cabling skills on fiber and copper (e.g looming, term & test)
• Airflow management (hot aisle, cold aisle, containment etc.)
• Good understanding of data center design, including electrical and cooling plant & operation thereof
• Strict consistency to defined Health & Safety processes
• Working in a collaborative and multi-disciplinary team without friction

Required systems & hardware expertise

• Hardware repair, diagnosis & break/fix
• Cabling (Fibers & copper) installation & troubleshooting
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
• Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
• Base Operating System Installs and configuration
• Systems administration (Linux and/or Windows Servers)