Internal Product Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia DTC Academy Sdn. Bhd. Full time

Who are we?

dtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments.

We are also recognised as one of Singapore's Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.

We are hiring for multiple Product Associate roles, each playing a critical part in ensuring the efficiency, accuracy, and scalability of our internal systems. Depending on your skills and experience, you may be considered for one of the following positions:

Product Associate – Compliance & Onboarding

Focuses on onboarding, KYC/KYB, and compliance-related workflows, acting as the bridge between external product managers and internal compliance/operations teams.

Product Associate – Operations & Customer Service

Works on tools and workflows that support customer service and operations, including dashboards, ticketing flows, and SLA performance tracking.

Each role contributes to the overall reliability of our operations and business growth. If you have a passion for problem-solving, process optimisation, and cross-functional collaboration, we encourage you to apply and explore where your skills best fit

What You'll Do:

  • Collaborate with compliance, finance, operations, and customer service teams to understand workflows and requirements.
  • Translate requirements into clear user stories, workflows, and acceptance criteria for engineering teams.
  • Conduct testing and user acceptance (UAT) to ensure smooth rollout of new features.
  • Document SOPs, process notes, and training materials for internal users.
  • Track key metrics to measure efficiency, accuracy, and adoption of new tools.
  • Support audits, regulatory requirements, and change management processes.
  • Ensure internal systems are aligned whenever new external product features are launched.

What We're Looking For:

  • At least 2 years of experience in fintech, regtech, payments, treasury, finance, accounting, operations, or customer service systems.
  • Strong process thinker — detail-oriented, but able to see end-to-end workflows.
  • Data-driven mindset with comfort handling reconciliations, ledgers, reporting, or workflow optimisation.
  • Excellent communicator who can work effectively with compliance officers, finance teams, operations staff, and engineers.
  • Execution-focused, empathetic to end-user teams, and passionate about driving operational excellence.
  • The role is based fully onsite, requiring your presence in the office.

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