Training Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia AJ Best Holdings Sdn Bhd Full time 36,000 - 48,000 per year

AJ Best Holdings Sdn Bhd is the official master franchise for Chick'nCone, a globally recognized fast-casual food concept originating from the United States Pennsylvania. The brand is famous for its innovative and convenient approach to fried chicken, served in a hand-rolled waffle cone and enjoyed "fork-free." The Malaysian franchise aims to bring this unique concept to the local market, offering a new experiential dining trend that merges American street-style flavor with Malaysian consumer preferences.

Position Overview

o plan, coordinate, and implement effective training programs that enhance employees' skills, knowledge, and performance in alignment with company standards and operational excellence within the F&B industry.

Key Responsibilities:

  • Develop, organize, and conduct training programs for new and existing employees across all departments (e.g., service, kitchen, and operations).
  • Identify training needs through performance evaluations, feedback, and operational requirements.
  • Prepare training materials, manuals, and SOPs that align with company policies and F&B industry standards.
  • Coordinate onboarding and orientation programs for new hires to ensure smooth integration.
  • Monitor and evaluate training effectiveness through assessments, feedback, and performance improvements.
  • Collaborate with department heads and outlet managers to ensure consistent training implementation.
  • Maintain training records, attendance, and evaluation reports accurately.
  • Work closely with external training providers or consultants when required.
  • Support in developing career progression plans and internal training calendars.
  • Ensure all employees comply with food safety, hygiene, and service quality standards.
  • Conduct refreshment training to maintain service consistency and brand standards.

Qualifications & Requirements:

  • Diploma or Bachelor's degree in Hospitality Management, Training & Development, or related field.
  • Minimum 2–3 years of experience in a training role, preferably in the F&B or hospitality industry.
  • Strong knowledge of F&B operations, customer service, and hygiene standards.
  • Excellent presentation, communication, and interpersonal skills.
  • Ability to design engaging and practical training programs.
  • Proficiency in MS Office and basic knowledge of e-learning tools is an advantage.
  • Fluent in English and Bahasa Malaysia; additional languages are a plus.

Key Competencies:

  • Passion for people development and continuous learning.
  • Strong organizational and time management skills.
  • Ability to motivate and inspire team members.
  • Attention to detail and commitment to quality.
  • Positive attitude and adaptability in a dynamic F&B environment.

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Work Location: In person

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