Manager - Reconciliation

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Krypton Fund Services Full time 800,000 - 1,200,000 per year

Primary Responsibilities:

  • Oversee the reconciliation team, ensuring timely and accurate delivery of services across cash, position, and trade reconciliations.
  • Manage a team of reconciliation analysts, providing leadership, coaching, and performance feedback to ensure high-quality output and continuous development.
  • Act as the primary point of contact for client accounts, maintaining strong relationships and ensuring client satisfaction through proactive communication and issue resolution.
  • Review and approve reconciliation reports, escalations, and exception items, ensuring alignment with service level agreements (SLAs) and internal controls.
  • Collaborate with internal departments (e.g., Back Office, Fund Accounting, Risk) to resolve complex issues and improve operational workflows.
  • Monitor key performance indicators (KPIs) and service metrics, identifying
  • trends and implementing corrective actions where necessary.
  • Lead onboarding of new clients and transitions, ensuring smooth integration of reconciliation processes and systems.
  • Drive process improvement initiatives, automation opportunities, and system enhancements to increase efficiency and reduce risk.
  • Ensure compliance with regulatory requirements and internal policies across all reconciliation activities.
  • Prepare and present client and internal reports, including audit support and management updates.

Qualifications & Skills:

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
  • Professional certification (e.g., ACCA, CFA, PMP) is an asset.
  • Minimum of 6–8 years' experience in financial services, with at least 2 years in a managerial or client-facing role.
  • Strong understanding of investment products, fund structures, and reconciliation processes.
  • Proven leadership and team management skills, with the ability to motivate and develop staff.
  • Excellent communication and relationship management skills, with experience handling client escalations and negotiations.
  • Analytical mindset with strong problem-solving abilities and attention to detail.
  • Proficiency in reconciliation systems, fund accounting platforms, and Microsoft Office Suite (especially Excel).
  • Ability to manage multiple priorities and deliver under pressure in a fast-paced environment

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