Service Advisor

2 days ago

Shah Alam, Selangor, Malaysia Techniker Expert Sdn Bhd Full time 20,000 - 40,000 per year

We are looking for a service adviser, who is self-motivated, results driven, able to meet deadlines and targets whilst delivering a high standard of customer satisfaction.

Main Responsibilities:

  1. Greeting customers and directing them to available mechanics.

  2. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

  3. Knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers.

  4. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

  5. Managing and overseeing the customer service/repair workflow and schedule.

  6. Maintaining positive customer relationships to ensure repeat business.

  7. Ensuring all details on services rendered and costs are related to customers and processing their payments.

  8. Maintain workshop tidy, presentable and follow company image.

  9. Liaising with service technicians about parts ordering and ensuring parts are available when needed.

  10. Complete all reports in a timely manner and perform additional tasks as and when required by the superior.

Location: Seksyen 15, Shah Alam

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Application Question(s):

  • Expected Salary
  • Date of availability to start work

Work Location: In person

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