Customer Service

1 day ago

Mutiara Damansara Selangor, Malaysia Agensi Pekerjaan Adecco Personnel Sdn Bhd Full time 13,200 - 24,000 per year

Customer Care Representative

Adecco is seeking a Customer Care Representative for a client in Mutiara Damansara, Selangor. This role is pivotal in managing the order-to-cash process and addressing repair and service inquiries for premium products. The position requires a customer-focused individual who can deliver exceptional service and support to Mandarin/Cantonese-speaking customers. The successful candidate will collaborate with various internal teams to ensure seamless operations and contribute to process improvements. With a minimum of 3 years of experience in customer service or sales administration, the candidate will play a key role in enhancing customer satisfaction and operational efficiency

What you will Do?

  • Manage order processing, invoicing, and payment monitoring to ensure timely delivery
  • Coordinate with logistics teams to track shipments and resolve delivery issues
  • Handle customer inquiries and complaints regarding product repairs and services
  • Deliver exceptional support via phone, email, or chat to Mandarin/Cantonese-speaking customers
  • Collaborate with internal teams to resolve complex cases and improve service standards

Your Skills

  • Minimum 3 years of experience in customer service or sales administration roles (Fresh Graduate are open to apply)
  • Fluency in Mandarin and/or Cantonese is a plus to cater international market
  • Proficiency in English is mandatory
  • Familiarity with CRM systems and customer service platforms
  • Strong problem-solving abilities and a customer-focused attitude
  • Effective communication and interpersonal skills, with the ability to manage escalation cases calmly

About the job

  • Normal working hours
  • Normal working day
  • Location: Mutiara Damansara
  • Competitive salary commensurate with experience and qualifications
  • Opportunities for professional development and career advancement
  • Collaborative work environment with diverse and dynamic teams
  • Access to company resources and tools to support job responsibilities
  • Flexibility to occasionally work outside standard business hours

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