Customer Care Executive

2 days ago

Mutiara Damansara Selangor, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time 55,000 - 85,000 per year

Title: Customer Care Executive / Internal Sales Executive

About The Role:

The Customer Care Executive is responsible for delivering effortless customer experience by ensuring all customer requirements are completely met through proactive communication, high quality and being customer focused. To contribute in achieving the company sales objectives through value added activities to both Singapore and Malaysia market.

Key Responsibilities:

  • Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.
  • Provide effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.
  • Contribute to the sales targets by working closely with sales and performing high level of value added activities set out by the business.
  • Comply with all company procedures and policies including Code of Conduct, EH&S.
  • Identify potential customer needs / opportunities to grow business by providing high human touch.
  • Minimise escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end to end process.
  • Proactively contribute to the ongoing development of the business processes and policies by using continuous improvement methodologies.
  • Work with and support our customer service team to maintain and support customer expectations.
  • Responsible for maintaining and updating customer information in SAP.

Requirements:

  • Intermediate Microsoft skills in Microsoft Office, Microsoft Excel (Pivot Table, Vlookup, Index and match function)
  • At least 2 years of customer service experience
  • Excellent communication skills both verbal and written (English)
  • Excellent interpersonal skills "approachable, positive, motivated, go-getter attitude"
  • Appreciation and interest in providing exceptional customer service

Working Arrangement:

  • Able to start immediately
  • Working Mode: Hybrid (3 days WFH, 2 days in office)

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