IT Service Desk

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tally Full time

Company Business Nature

One of the largest IT companies that provides consulting services with market presence in APAC region.

Position(s) Hiring

IT Service Desk Agent (Japanese speaker) x 4 HC

Working Day/ Hour / Location

  • 9 hours/day (Earliest shift 7AM, latest shift 6PM)
  • 5 days/week (may include weekends & public holidays)
  • Bangsar South
  • Fully Work-in-Office (WIO)

Job Scope

  • Handle Level1.5 technical support requests efficiently according to service deliverables.
  • Provide remote assistance (calls, emails, chat) to users in local and overseas markets, to resolve issues that users are facing with their computer system.
  • Troubleshoot common hardware, software, and connectivity issues by guiding users with clear instructions and within required timescales.
  • Accurately log and document all support activities in the system and in the prescribed format.
  • Support setup or configuration issues through remote guidance or in-person communication.
  • Ensure SLA targets and performance metrics are consistently met.
  • Contribute technical solutions and updates to the knowledge base.
  • Any ad hoc duties assign by the Company from time to time.

Requirement

  • Minimum degree or diploma is required.
  • Minimum 1+ years' experience in a Level 1 to Level 1.5 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc.
  • Japanese Speaker (JLPT qualification not mandatory, but minimum N2 level or equivalent proficiency required)
  • Must be able to communicatein formal Japanese (Keigo)
  • Technical knowledge and expertise to support technical related queries and troubleshooting.
  • Proven experience in commercial in bound telephony systems typically used in Contact Center.
  • Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc.
  • Knowledge on basic concepts of networking.
  • Must be able to speak and write fluent Japanese language as role requires candidate to deal with the clients in Japan.

Salary/ Others

  • Salary: Up to RM10,000 (Negotiable depending on experiences)

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