IT Service Desk Analyst

Job SummaryTheService Desk Analystwill act as a key technical escalation point within the Service Desk team, ensuring smooth incident, request, and problem management processes. This role requires providing1st and 2nd line remote supportacross multiple clients, maintaining high service quality and customer satisfaction while adhering toSLA and KPI targets....

Job Description: IT Service Desk Analyst (Cantonese Speaking)Employment Type: PermanentLocation: Kuala LumpurExperience: 1+ YearsLanguages Required: Cantonese (must), Mandarin, EnglishWillingness to work 24x7 rotational shifts, including public holidays. Shift allowance and replacement time off will be provided.Position OverviewWe are seeking a dedicated IT...

Introducing GloryGlobal Leaders in Customer Experience AutomationWith a culture rooted in innovation, Glory's people are transforming our customer's businesses everyday. Our automation solutions empower retailers, restaurants and financial institutions to save time,money, and deliver unrivalled customer experiences. Publicly listed and proudly international,...

IT Service Desk Analyst – Level 2Location: Kuala LumpurContract Duration: 6 monthsWorking Hours: 24/7 coverage (8 hours per shift, 1-hour break)Working Days: Rotational, as scheduled by team leader (5 working days followed by 2 days off)OverviewThe IT Service Desk Analyst delivers first- and second-level IT support to employees organization-wide, operating...

[𝐇𝐈𝐑𝐈𝐍𝐆] Local Japanese speakerWe're looking for Service Desk Analyst (Japanese speaker) in KL.Bukit Jalil | RM9,000-RM10,000 | Japanese speaker Position:●Handling Incoming Support Requests: Answer user inquiries via phone, email, chat, or in person.●Document and categorize incoming requests, ensuring accurate tracking and resolution....

DescriptionThe Service Desk Analyst is the first line of support for Glory and the orchestrator for the rest of IS. To fulfil this position and be successful, you must have a good technical mindset, excellent customer service skills and a degree of patience. Being on the front line involves exposure to senior individuals across the organisation, meaning that...

Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

The IT Service Desk Team Lead (Japanese Language) is responsible for supervising and supporting a remote team of Service Desk Analysts who provide first-line technical support to internal users, including those in Japan. This role requires fluency in Japanese and English, strong leadership skills, and experience in remote IT service...

Job SummaryWe are currently seeking an experienced IT Onsite Support Analyst to provide workplace management and end-user IT support.Mandatory Skill-setMust Have Degree or Diploma from Information Technology or equivalent discipline;Must Have 2-3 years of experience in a similar IT support role;Must Have Proficiency with SaaS ITSM tools such as...

1-4 Years of experience in technical support / service deskThe individual Service Desk analyst will provide level 1 IT Service Desk supportProvide support to end user via phone, chat, email or webAbility to diagnose and resolve common hardware/software/network issuesFamiliarity with Windows, macOSProficiency in troubleshooting tools like Outlook, Word,...