IT Service Desk Analyst

Job SummaryTheService Desk Analystwill act as a key technical escalation point within the Service Desk team, ensuring smooth incident, request, and problem management processes. This role requires providing1st and 2nd line remote supportacross multiple clients, maintaining high service quality and customer satisfaction while adhering toSLA and KPI targets....

IT Service Desk Analyst – Level 2Location: Kuala LumpurContract Duration: 6 monthsWorking Hours: 24/7 coverage (8 hours per shift, 1-hour break)Working Days: Rotational, as scheduled by team leader (5 working days followed by 2 days off)OverviewThe IT Service Desk Analyst delivers first- and second-level IT support to employees organization-wide, operating...

Job Description:We are looking for a dedicated and proactive IT Support Technician to join as IT Service Desk Analyst. This role requires rotational 16 * 5 support operations with Work from Office and candidate will be the first point of contact for end-user's issues. candidate will be responsible for diagnosing, troubleshooting, and resolving IT-related...

Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...

The IT Service Desk Team Lead (Japanese Language) is responsible for supervising and supporting a remote team of Service Desk Analysts who provide first-line technical support to internal users, including those in Japan. This role requires fluency in Japanese and English, strong leadership skills, and experience in remote IT service...

1-4 Years of experience in technical support / service deskThe individual Service Desk analyst will provide level 1 IT Service Desk supportProvide support to end user via phone, chat, email or webAbility to diagnose and resolve common hardware/software/network issuesFamiliarity with Windows, macOSProficiency in troubleshooting tools like Outlook, Word,...

About the RoleWe are looking for a Service Desk Agent who is responsible, disciplined, and open-minded to join our growing team in Kuala Lumpur. You will be the first point of contact for users who need technical assistance, providing efficient and friendly support while maintaining a professional attitude.We value teamwork, respect, and a peaceful working...

Key Responsibilities: Provide 1st and 2nd line remote support for software, hardware, and network issues Manage incidents, service requests, and technical escalations Maintain documentation, knowledge base, and process improvements Ensure high service quality, meeting or exceeding SLAs and customer satisfaction Collaborate within the Service Desk team to...

Our CompanyGetronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector...