IT Service Desk analyst

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Nexroar solutions sdn bhd Full time 60,000 - 90,000 per year

Key Responsibilities:

Provide 1st and 2nd line remote support for software, hardware, and network issues

Manage incidents, service requests, and technical escalations

Maintain documentation, knowledge base, and process improvements

Ensure high service quality, meeting or exceeding SLAs and customer satisfaction

Collaborate within the Service Desk team to resolve issues efficiently

Requirements:

Hands-on experience supporting:Windows OS, Microsoft Office 365, ExchangeVMware, Mobile Device ManagementNetworking (firewalls, routers, switches)

Strong communication and customer service skills

Excellent problem-solving and multitasking abilities

Team player with a proactive and adaptable attitude

Job Type: Permanent

Pay: RM1, RM6,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Application Question(s):

  • do you need visa sponsorship to work in malaysia?
  • Do you have experience in vmware, windows, active directory?

Work Location: In person



  • Kuala Lumpur, Kuala Lumpur, Malaysia Manpower Malaysia Full time 480,000 per year

    [𝐇𝐈𝐑𝐈𝐍𝐆] Local Japanese speakerWe're looking for Service Desk Analyst (Japanese speaker) in KL.Bukit Jalil | RM9,000-RM10,000 | Japanese speaker Position:●Handling Incoming Support Requests: Answer user inquiries via phone, email, chat, or in person.●Document and categorize incoming requests, ensuring accurate tracking and resolution....


  • Kuala Lumpur, Kuala Lumpur, Malaysia CANOPUS GLOBAL BUSINESS SERVICES SDN BHD Full time 12,000 - 72,000 per year

    Job Description:We are looking for a dedicated and proactive IT Support Technician to join as IT Service Desk Analyst. This role requires rotational 16 * 5 support operations with Work from Office and candidate will be the first point of contact for end-user's issues. candidate will be responsible for diagnosing, troubleshooting, and resolving IT-related...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Silverbug IT Full time 30,000 - 60,000 per year

    We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ServiceOne Solutions Malaysia Sdn Bhd Full time 96,000 - 156,000 per year

    The IT Service Desk Team Lead (Japanese Language) is responsible for supervising and supporting a remote team of Service Desk Analysts who provide first-line technical support to internal users, including those in Japan. This role requires fluency in Japanese and English, strong leadership skills, and experience in remote IT service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services Full time 30,000 - 60,000 per year

    1-4 Years of experience in technical support / service deskThe individual Service Desk analyst will provide level 1 IT Service Desk supportProvide support to end user via phone, chat, email or webAbility to diagnose and resolve common hardware/software/network issuesFamiliarity with Windows, macOSProficiency in troubleshooting tools like Outlook, Word,...

  • Service Desk Agent

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Function One IT Services Sdn. Bhd. Full time 33,000 - 66,000 per year

    About the RoleWe are looking for a Service Desk Agent who is responsible, disciplined, and open-minded to join our growing team in Kuala Lumpur. You will be the first point of contact for users who need technical assistance, providing efficient and friendly support while maintaining a professional attitude.We value teamwork, respect, and a peaceful working...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Solutions (Malaysia) Sdn. Bhd. Full time 40,000 - 80,000 per year

    Our CompanyGetronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Adaptavist Group Full time 40,000 - 60,000 per year

    Company Description Working at The Adaptavist GroupThe Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.We are experts at delivering enterprise software, tailored solutions, and quality services across some of the...

  • Service Desk Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Infokall Solutions Sdn Bhd Full time 40,000 - 48,000 per year

    Service Desk Support personnel are responsible for managing customer inquiries and requests through various channels, including email, phone, and selfservice portals. They are expected to gather detailed information regarding reported issues, escalate them to the appropriate business unit or functional team, and document all interactions within the company's...

  • Service Desk Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MSP Hitect Sdn Bhd Full time 48,000 - 72,000 per year

    Academic Qualification * A diploma or bachelor's degree in Information Technology, Computer Science, or any dicipline. 2. Skills * Fundamental understanding of computer hardware and software. * Ability to follow standard operating procures and escalate issues when necessary * Customer-focused attitude, eagerness to learn, and ability to work effictively in a...