Delivery Lead – Business Operations

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Manpower Malaysia Full time 60,000 - 150,000 per year

Job Overview

A Healthcare Insurance Delivery Lead is responsible for overseeing the successful delivery of projects and services within the healthcare insurance domain, ensuring client satisfaction and operational efficiency. This role involves managing teams, coordinating with various stakeholders, and implementing strategies to optimize delivery processes. The Delivery Lead also focuses on maintaining strong client relationships and driving continuous improvement initiatives.

Line of Business Healthcare Insurance preferably having experience in APAC market

Job Location: KL, Malaysia

Salary: RM 30k and above

Preferred Experience 12-15 Years

Education Qualifications:
University Degree

Roles and Responsibilities

  • Oversee the planning, execution, and delivery of multiple projects simultaneously, managing scope, timelines, budgets, and quality parameters.
  • Lead and manage project teams, fostering collaboration, communication, and professional development.
  • Act as a primary point of contact for clients, building and maintaining strong relationships, understanding their needs, and ensuring their satisfaction.
  • Implement and enforce quality assurance measures to ensure high-quality deliverables and adherence to service level agreements (SLAs).
  • Drive continuous improvement initiatives and process optimization to enhance efficiency and effectiveness.
  • Develop and implement strategies to optimize delivery processes, improve efficiency, and drive business growth within the insurance vertical.
  • Ensure projects are delivered within budget and maximize revenue and margins.

Required Skills

  • Deep understanding of the healthcare insurance industry, including relevant regulations, compliance requirements, and market trends. (APAC market is preferred)
  • Language Proficiency in English and Cantonese.
  • End to end understanding of health insurance claims process, benefits/policy servicing, provider relationship and customer contact center.

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