Assistant Manager, RTO Operations

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time 40,000 - 60,000 per year
Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Control Center: The Core of Pandora's Operations

The Control Center is the driving force behind Pandora's 18-markes, operating 24/7 to ensure seamless deliveries and proactive management. Whether it's tech issues, severe weather, or unexpected disruptions, this team detects, reports, and mitigates events in real-time—saving millions in potential losses and ensuring thousands of customers receive their meals on time.

But the role doesn't stop at damage control. The Control Center is a powerhouse of insights, identifying trends and initiating strategies to elevate operations across markets. If it happens, they know about it—and they act decisively.

Join the team that's always in control, always innovating, and always making a difference.

Position Overview:

The RTO Operations Assistant Manager supports the Real Time Operations Lead in managing day-to-day operations, overseeing strategic initiatives, and ensuring smooth collaboration between local teams. The coordinator is responsible for monitoring operational performance, implementing SOPs, and driving continuous improvement. This position requires strong organizational skills, proactive follow-ups, and the flexibility to manage responsibilities as required.

Key Responsibilities:

  • Act as second in command and oversee RTO operations in the absence of the Real Time Operations Lead.
  • Coordinate with local teams to execute strategic initiatives and ensure timely follow-ups.
  • Transform big data sets into visualizations to help yourself and the team make the right decisions.
  • Analyze big sets of product data to understand our riders, vendors and customers' behavior, to define the direction our products should develop.
  • Ensure adherence to SOPs and operational processes for improved efficiency.
  • Monitor real-time operations and respond to urgent operational challenges.
  • Assist in analyzing performance metrics and identify areas for process improvement.
  • Support the implementation of new strategies or projects in collaboration with the RTO Lead.
  • Maintain open communication with cross-functional teams to ensure alignment on goals and initiatives.
Qualifications
  • Proven experience in operations management or coordination, preferably within a fast-paced environment.
  • Excellent SQL and Excel skills are a must. Experience with data visualization tools (Tableau, Data Studio) is a plus.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to take ownership and lead initiatives independently when required.
  • Analytical mindset with the ability to assess and improve operational processes.
  • Able to work on Rotating Shifts

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