Workday Support Analyst

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

About the Role

The primary role of this function is to analyze, design, develop and maintain IT applications based on business requirements across all business functionalities. Key deliverables include using current programming languages and source code to develop, test, debug complex applications and provide post-production support within the agreed time, quality, performance and budget constraints. Working closely with key stakeholders, DBAs and system administration to define and document technical specifications and schedule.

Let's talk about responsibilities

• Collaborates with business stakeholders, functional and technical workstream to understand business requirements and translate those requirements into technical solutions.

• Provides technical leadership and guidance for the incremental addition of new features of Workday HCM solutions.

• Lead the Design end to end solution for the HCM platform, Workday HCM integrations, reports, and customizations

• Provides guidance on technical design and implementation best practices for Workday HCM solutions..

• Manages technical risks and issues and provides mitigation strategies as needed.

• Ensure technical alignment with enterprise architecture standards.

• Keep abreast of new Workday features and functionality providing recommendations to further process improvements

• Document best practices and operational procedures

• Facilitate continuous improvement within the environment

• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision

• Take initiative to recommend process improvements and demonstrate creative thinking

• Communicate clearly and professionally with customers, users, peers, and all levels of management.

•  Adhere to the processes and policies defined by ResMed Quality, Security and IT management

Required Skills

• Bachelor's degree (B.S.); Major or Minor in Information Systems

• 3+ years experience in a similar role with extensive system knowledge of Workday HCM modules, including: Absence, Advanced Compensation, Integrations, Talent and Recruitment

• Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects

• Experience in developing and supporting RAAS, EIB, Connector and simple Studio integrations

• Experience in managing multiple and competing priorities

• Excellent non-technical communication

• To be agile and adaptive - this role is evolving as business needs arise

• Ability to work flexibility across multiple time zones, as required by the global nature of this role.

• Good knowledge and experience of Web Services Development (REST & SOAP, JSON & XML, etc) and experienced in building integration with Salesforce

Preferred Skills

• Workday Pro certification in one or multiple HCM modules

• Good understanding of Agile development methodologies, preferable in Scrum

#LI-India

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.