Technical Support Specialist

1 day ago


Penang, Malaysia TP Full time 40,000 - 60,000 per year

About the Role

We are looking for a proactive and customer-focused
Technical Support Specialist
to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Key Responsibilities

  • Provide first-line support to business clients, partners and retail teams
  • Manage and resolve B2B inquiries related to device and app usage, device and app login issues
  • Collaborate with internal teams to ensure timely and accurate responses.
  • Troubleshoot technical and operational issues related to devices' common issues (app crash, pairing issues, iPad issue etc)
  • Ensure all cases and interactions are accurately logged in the ticketing system
  • Monitor and follow up on open tickets to ensure timely closure and client satisfaction

Requirements

  • Minimum 1–2 years of experience in
    customer service, helpdesk, or shared service support
    (B2B experience preferred).
  • Proficient in English and Italian (both written and verbal).
  • Strong communication and problem-solving skills.
  • Comfortable working in a fast-paced, multicultural environment.
  • Willing to work on a
    6-month renewable contract
    .


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