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logistics supervisor
2 weeks ago
Key Responsibilities
SOP Enforcement & Compliance
Ensure full compliance and enforcement of SOPs in handling loose shipments and chartered route services from pickup to delivery.
- Drive toward zero inter-station miss-sorting, implementing corrective actions and staff training where required.
- Participate in SOP reviews and ensure team alignment to updated processes.
Team & Service Performance
Drive team performance to achieve service excellence, focusing on zero miss-sorting and 100% on-time delivery.
- Conduct daily team briefings to reinforce priorities, communicate service requirements, and resolve operational issues.
- Monitor driver performance and implement continuous improvement initiatives.
Customer Service & Relationship Management
Perform customer visits and service review meetings to track service levels, address concerns, and build trust.
- Act as a farming role to strengthen existing customer relationships and support the Sales team in securing new business opportunities.
Billing & Revenue Assurance
Ensure on-time billing of all shipments handled by Sepadu Mega.
- Drive compliance to the requirement that all shipments must be billed within 3 days after service rendered.
- Enforce a weekly billing cycle with zero backlog.
Cost & Resource Management
Drive effective vehicle utilization to maximize productivity and minimize idle capacity.
- Monitor operating costs and implement measures to improve cost efficiency in logistics operations.
Skills & Attributes
- Strong leadership and people management skills.
- Excellent knowledge of logistics SOPs, linehaul, and distribution operations.
- Customer-oriented mindset with strong interpersonal and communication skills.
- Analytical, detail-oriented, and able to enforce compliance effectively.
- Ability to multitask in a fast-paced operational environment.
- Full time position available. (Monday – Friday 9.00am – 6.00pm)
- (Saturday 9.00am – 1.00pm)
Ability to Commute:
- Subang Jaya (Required)
Ability to Relocate:
- Subang Jaya: Relocate before starting work (Required)