Assistant Subject Matter Expert

2 days ago

Malaysia TDCX Full time 30,000 - 60,000 per year

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Top reasons to work with TDCX
  • Attractive remuneration and great perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive work culture that enables your future
  • Easy-to-access location with direct public transport links
  • Flexible working arrangements
  • Coaching and mentoring from experts in your field
  • Join a global company, winner of hundreds of industry awards
What is your mission?
  • Provide excellent support experience to customers via all relevant communication channels and interact with customer on the workflow completion as required.
  • Participate in peer coaching and review sessions to ensure consistent high-quality work across the team.
  • Provide Supervisors and Manager with agents' regular performance feedback.
  • Assist with CSAT program by working with the administrators on the delivery of the surveys, evaluating customer feedback received from the surveys.
  • Prepare and analyze quality reports for Management review and participate in the design of quality, ensuring to monitor forms and quality standards.
  • Provide actionable data to various internal support groups as needed.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Preferably with 2 years of working experience in the related field is ideal for this position.
  • Possesses strong time management skills and the motivation to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
  • Ability to communicate effectively, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
  • Ability to work with computers and multiple systems, as well as the ability to learn and adapt to new ones.
  • Excellent verbal and written communication skills in English and the language of the supporting market.
About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

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