Guest Service Agent

1 week ago

Genting Highlands, Pahang, Malaysia Sleeping Lion Suites Full time

Job description:

Summary: We are seeking a reliable and organized Front Desk Associate to join our hotel team. The Front Desk Associate will be responsible for greeting guests, checking them in and out, managing reservations, and providing excellent customer service to ensure a pleasant stay.

Responsibilities:

  • Greet and welcome guests upon arrival with a friendly demeanor.
  • Register guests and assign rooms, ensuring all check-in procedures are followed.
  • Process check-outs efficiently and accurately, handling payments and providing receipts.
  • Manage reservations and bookings, both in person and over the phone.
  • Provide information about hotel amenities, services and local attractions.
  • Handle guest inquiries and resolve issues promptly and professionally.
  • Maintain a clean and organized front desk and lobby area.
  • Assist with administrative tasks as needed, such as filing and emailing.

Requirements:

  • Previous experience in a similar role is preferred but not required.
  • Excellent customer service and communication skills.
  • Ability to handle multiple tasks and remain calm under pressure.
  • Proficiency in computer systems.
  • Flexibility to work shifts, including evenings, weekends and holidays.

What We Offer:

  • Hostel Accommodation provided
  • Meal Allowance
  • Opportunities for career growth
  • A friendly and professional work environment

  • Guest Service Agent

    2 weeks ago

    Genting Highlands, Pahang, Malaysia Scapes Hotel Full time 18,000 - 30,000 per year

    Always deliver exceptional guest service according to the hotel standard operating procedure.Maintain positive and professional guests and colleague's interaction with good working relationships.Personally, and frequently verify that guests are receiving the best possible service during check-in and check-out.Provide excellent service to internal customers...

  • front office agent

    1 week ago

    Genting Highlands, Pahang, Malaysia Genting Malaysia Berhad Full time

    Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With decades of experience and...

  • Director of Housekeeping Services

    1 week ago

    Genting Highlands, Pahang, Malaysia Genting Malaysia Berhad Full time

    Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With decades of experience and...

  • Assistant Manager

    1 week ago

    Genting Highlands, Pahang, Malaysia Genting Malaysia Berhad Full time

    Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With decades of experience and...

  • Site & Operations Manager

    1 week ago

    Genting Highlands, Pahang, Malaysia SmartHire by SEEK Full time

    As Site & Operations Manager, you will be responsible for the seamless functioning of the park—from guest services and horticultural coordination to safety, staffing, and vendor management. You'll be the heartbeat of the park, ensuring every petal and pathway reflects our commitment to excellence.Job DescriptionLead and manage daily park operations,...

  • Duty Manager

    2 days ago

    Genting Highlands, Pahang, Malaysia Genting Malaysia Berhad Full time

    Job description:Responsible for the smooth operation of the hotelTo be fully aware of the hotel's emergency procedures with regard to safety of guests and employeesResponsible for handling requests and complaints from guestsEnsure that all employees are constantly updated on accurate hotel informationTo ensure the front of the Hotel is clean and tidyBe aware...

  • team leader

    2 days ago

    Genting Highlands, Pahang, Malaysia Basic Today Klang Full time

    Team Leader (Photography / Guest Associate)Job SummaryWe are looking for a Team Leader to manage and lead a team of Guest Associates/Photographers. This role suits candidates with strong leadership, customer service, and photography operations experience.Key ResponsibilitiesLead and manage Guest Associates/Photographers across multiple workflowsPrepare...

  • F&B Crew

    1 week ago

    Genting Highlands, Pahang, Malaysia Genting Malaysia Berhad Full time

    As an F&B crew, you will be the face of the restaurant or dining and banquet venue, responsible for delivering exceptional service to guests. You'll ensure a welcoming atmosphere, take accurate orders, and provide prompt and courteous service to enhance the overall dining experience and to prepare event spaces during banquet events.Job descriptionTake food...

  • Site & Operations Executive

    7 days ago

    Genting Highlands, Pahang, Malaysia Genting Malaysia Berhad Full time

    Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and milestones, Genting Malaysia...

  • room division supervisor

    1 week ago

    Genting Highlands, Pahang, Malaysia Genting Malaysia Berhad Full time

    Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With decades of experience and...