front office agent

Always deliver exceptional guest service according to the hotel standard operating procedure.Maintain positive and professional guests and colleague's interaction with good working relationships.Personally, and frequently verify that guests are receiving the best possible service during check-in and check-out.Provide excellent service to internal customers...

Job description:Summary: We are seeking a reliable and organized Front Desk Associate to join our hotel team. The Front Desk Associate will be responsible for greeting guests, checking them in and out, managing reservations, and providing excellent customer service to ensure a pleasant stay.Responsibilities:Greet and welcome guests upon arrival with a...

Job description:Responsible for the smooth operation of the hotelTo be fully aware of the hotel's emergency procedures with regard to safety of guests and employeesResponsible for handling requests and complaints from guestsEnsure that all employees are constantly updated on accurate hotel informationTo ensure the front of the Hotel is clean and tidyBe aware...

Job DescriptionCommunicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager.Assist with room assignments, monitor room availability and oversee the...

Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With decades of experience and...

What you'll be doing:In this role, you will be responsible for supporting the overall operations of the store by leading the Genting Premium Outlets store team to achieve the retail KPIs and store targets set.Review and analyze sales performance to identify trends and areas for improvementConceptualize plans to achieve sales targets and retail KPIs and...

Job Summary:The Housekeeping Supervisor is responsible for overseeing the daily operations of the Housekeeping team to ensure all guest rooms and assigned public areas are cleaned to the hotel's standards. This role involves supervising attendants, conducting inspections, reporting maintenance issues, and ensuring smooth, efficient operations while...

Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With decades of experience and...

Job Description - Monitor the performance of subordinate - Conduct morning briefing and doing report - Schedule manpower and roster Job Requirement - Minimum SPM qualification with at least 3 years working experience as Front Office Assistant OR - Certificate/Diploma in Hotel Management with minimum 2 year working experience as Front Office Assistant -...

As a **Front Office Assistant**, you are the first smiling face our guests will meet — and often, the last one they’ll remember. Your main role is to make every guest feel genuinely welcomed, assist them with check-in and check-out, and handle their inquiries with professionalism and warmth. You’ll also coordinate closely with Housekeeping,...

Greet all guests warmly upon arrival and provide a professional and efficient check-in and check-out process. - Manage room reservations, confirm bookings, and handle cancellations or modifications. - Accurately assign rooms according to guest preferences, availability, and room type. - Handle cashiering tasks including payments, deposits, refunds, and...

**JOB RESPONSIBILITIES**: - Handle incoming and outgoing call and walk in customers professionally. - To schedule therapist massage sequence and therapist working schedule. - Arrange customers booking - To promote massage packages and products to customers in order to generate sales and achieve the sales target. - Handle customer complaint with care and...

Greet all guests warmly upon arrival and provide a professional and efficient check-in and check-out process. - Manage room reservations, confirm bookings, and handle cancellations or modifications. - Accurately assign rooms according to guest preferences, availability, and room type. - Handle cashiering tasks including payments, deposits, refunds, and...

Assistant Front Office Supervisor menyambut pelanggan dan menjawab telefon, menjadualkan janji temu, dan menguruskan pelbagai tugas pejabat, bekerja dalam persekitaran pasukan dengan ahli kakitangan pejabat yang lain, terutamanya melaporkan kepada pengurus pejabat. Khidmat pelanggan '“ kerana kedudukan mereka di pejabat, Assistant Front Office sering...

**Front Desk (Receptionist) -Genting Highlands** - Welcome/Greet visitors at the front desk and direct them appropriately. - Answer, screen and forward incoming phone calls to the appropriate person. - Manage on receiving and delivering all daily mails, couriers, parcels, etc - Maintain the cleanliness and neatness of the reception area and meeting rooms on...

**Requirements** - Work location based in Cameron Highlands - Knowledge and experience in Hotel industry. - Willing to work in rotated shift. - Able to work overtime, weekends and public holiday. - Responsible for organizing the activities of office employees, overseeing a variety of tasks including office operations, customer satisfaction and emergency...

**Job Highlights: - ** - Attractive Salary - Annual Leave & Medical Claim - Fast Growing Company **Job Description: - ** 2) Proficiency in Google Applications, OTA Extranets and Hotel PMS. 4) Produce and **check daily reports**, ensuring that the previous day’s **reservations** are accurate and **confirmations** are sent. 5) Assist on **daily...

**Front Office Senior Receptionist at Hotel De'La Ferns, Cameron Highlands** Are you a seasoned receptionist with a knack for creating seamless guest experiences? Hotel De'La Ferns in Cameron Highlands is in search of a Front Office Senior Receptionist who is adept at orchestrating arrivals and departures with finesse. Join us and be a pivotal part of...