Front Office Assistant

1 week ago

Genting Highlands, Malaysia Signata Genting Highlands Full time

As a **Front Office Assistant**, you are the first smiling face our guests will meet — and often, the last one they’ll remember. Your main role is to make every guest feel genuinely welcomed, assist them with check-in and check-out, and handle their inquiries with professionalism and warmth.

You’ll also coordinate closely with Housekeeping, Reservations, and other departments to make sure every guest’s stay is smooth and enjoyable.

**What You’ll Do**
- **Guest Services**:
Welcome guests with warmth and professionalism upon arrival.
Handle check-in, check-out, and payment processes efficiently.
Assist guests with information about hotel facilities, nearby attractions, and transportation.
- **Communication**:
Coordinate with other departments to ensure guest requests and preferences are fulfilled.
- **Problem Solving**:
Handle guest complaints or issues calmly and professionally, and escalate to supervisors when necessary.
- **Administrative Duties**:
Maintain accurate guest records in the Property Management System (PMS).
Prepare and update daily arrival/departure lists and assist with front office reports.
- **Teamwork**:
Support colleagues during busy periods and help maintain a tidy, welcoming front desk area.

**Who We’re Looking For**
- Minimum SPM / Diploma in Hospitality, Tourism, or related field.
- Friendly, confident, and customer-oriented personality.
- Good communication skills in English and Bahasa Malaysia (additional languages are a plus).
- Basic computer skills and familiarity with hotel systems (IDB).
- Willing to work shifts, weekends, and public holidays.

**What Success Looks Like**
- Guests leave with smiles and positive reviews.
- Check-in/check-out processes run smoothly with mínimal errors.
- You handle guest concerns with patience and professionalism.
- The Front Office team operates efficiently and harmoniously.

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Ability to commute/relocate:

- Genting Highlands: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Education**:

- Malaysian Special Skills Certificate (preferred)

**Experience**:

- Hotel: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Malay (preferred)
- English (preferred)
- Mandarin (preferred)

Work Location: In person

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