Front Office

4 days ago

Cameron Highlands, Malaysia Hotel Casadela Rosa Full time

**Front Office Senior Receptionist at Hotel De'La Ferns, Cameron Highlands**

Are you a seasoned receptionist with a knack for creating seamless guest experiences? Hotel De'La Ferns in Cameron Highlands is in search of a Front Office Senior Receptionist who is adept at orchestrating arrivals and departures with finesse. Join us and be a pivotal part of welcoming guests to our sanctuary of refined hospitality

**Company Overview**:
Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.

**Key Responsibilities**:

- **Guest Check-In and Check-Out**:

- Ensure smooth and efficient check-in and check-out processes.
- Address any special requests or concerns with professionalism and promptness.
- **Guest Relations**:

- Provide warm and welcoming greetings to arriving guests, creating a positive first impression.
- Assist guests with inquiries, giving recommendations for local attractions, and facilitating their needs.
- **Night Audit**:

- Handle overnight shift to take care of hotel and handle late night check ins
- **Team Support**:

- Provide guidance and support to front office receptionists and junior staff members.
- Assist in training new team members to ensure a seamless onboarding process.
- **Problem-Solving**:

- Address any guest concerns or issues with a proactive and guest-centric approach.

**Additional Responsibilities for a Senior Role**:

- **Leadership and Supervision**:

- Oversee the daily operations of the front office in the absence of the Front Office Supervisor.
- Provide leadership and guidance to the receptionist team.
- **Procedures and Policies**:

- Ensure that standard operating procedures and hotel policies are consistently followed.

**What You Will Need to Succeed in This Role**:

- **Previous Front Office Experience**:

- Demonstrated success in a front office or receptionist role within the hospitality industry.
- **Exceptional Customer Service Skills**:

- Ability to provide excellent service, anticipate guest needs, and address concerns professionally.
- **Leadership Skills**:

- Experience in leading or supervising a team, fostering a positive and collaborative work environment.
- **Tech Proficiency**:

- Familiarity with IDB PMS system
- **Languages**:

- Proficiency in English and Malay is required. Knowledge of Tamil and Chinese is an advantageous bonus.

**Salary**: From RM1,800.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Holidays

Supplemental pay types:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Bahasa Malaysia (preferred)
- Bahasa English (preferred)

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