Front Office Assistant
2 days ago
Greet all guests warmly upon arrival and provide a professional and efficient check-in and check-out process.
- Manage room reservations, confirm bookings, and handle cancellations or modifications.
- Accurately assign rooms according to guest preferences, availability, and room type.
- Handle cashiering tasks including payments, deposits, refunds, and billing inquiries.
- Respond to guest requests, inquiries, and concerns promptly, professionally, and with courtesy.
- Ensure that all guest details and profiles are accurately updated in the IDB.
- Coordinate with Housekeeping for room readiness and special guest arrangements.
- Prepare and review registration forms, key issuance, welcome amenities, and VIP setups.
- Maintain cleanliness and professionalism at the front desk and lobby area.
- Record and relay guest messages, wake-up calls, and other communications.
- Promote hotel services and upsell rooms or packages when applicable.
- Adhere to hotel standard operating procedures, safety policies, and data protection laws.
- Report incidents, maintenance issues, or unusual guest behavior to the supervisor or manager immediately.
**Job Type**: Contract
Contract length: 12 months
Pay: RM1,700.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Night shift
Supplemental Pay:
- Overtime pay
Ability to commute/relocate:
- Genting Highlands: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Education**:
- Malaysian Special Skills Certificate (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Hospitality: 1 year (preferred)
**Language**:
- English (preferred)
- Malay (preferred)
- Mandarin (preferred)
**Location**:
- Genting Highlands (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: In person
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