Mandarin Speaking Ambassador

1 week ago


Sungai Pelek, Selangor, Malaysia Golden Palm Tree Resort, Malaysia Full time

Guest Engagement & Service Excellence

  • Welcome and assist Mandarin-speaking guests throughout their stay.
  • Provide personalised recommendations on hotel facilities, amenities, dining options, and local attractions.
  • Handle inquiries, requests, and concerns promptly with a professional and proactive approach.

Front Office Support

  • Assist with check-in/check-out, and guest orientation.
  • Coordinate special arrangements, amenities, and VIP setups in collaboration with relevant departments.
  • Support Guest Relations with daily operations, including guest profiles, preferences, and follow-up.

Cultural Liaison

  • Act as a cultural bridge, facilitating effective communication between Mandarin-speaking guests and hotel teams.
  • Ensure service and etiquette align with Chinese guest expectations and cultural preferences.

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