Local Policy Translator Expert

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

Key Responsibilities

  • Linguistic & Cultural Policy Alignment
  • Policy Translation and Interpretation: Act as the primary Japanese SME to translate, review, and localize policy documents, ensuring accuracy, cultural relevance, and compliance with local Tokyo regulations (e.g., traffic laws and signage).

  • Risk Mitigation: Analyze and interpret complex Japanese language data (e.g., ambiguous signboards) to inform policy d

    ecisions and mitigate misclassification risks.

    The ideal candidate must possess prior driving experience in Japan or know driving nuisance
    - Training and Operational Readiness
    - Knowledge Transfer (KT): Assist Policy in KT sessions to ensure accurate interpretation of Japanese data and adherence to local policies by trainers and operators.
    - Training Localization: Localize training materials and create targeted supplements for Japanese Operations, using high-impact examples to maximize learning efficacy.
    - SME Consultation: Provide real-time consultation to Operations on complex, ambiguous Japanese language cases to reduce mislabeling and maximize output quality.
    - Workflow Optimization: Analyze Japanese queue bottlenecks and quality trends to propose initiatives for improved labeling throughput and efficiency.
    - Quality, Audit, and Performance
    - Audit Support and Dispute Resolution: Provide real-time translation and interpretation support to Audit and Quality teams for accurate resolution of Japanese-language labeling disputes.
    - Quality Standard Setting: Partner with the Quality Team to define quality metrics and standards accommodating the unique linguistic and regulatory complexity of the Tokyo dataset.
    - Impact Reporting: Track the effectiveness of new policies and training, reporting on the quality impact of linguistic errors to reduce labeling defects on Japanese-specific queues.
    - Key Policy Insight: Actively document and share key policy insights and error patterns from the Tokyo market with the broader Policy Team to improve policy formulation and complexity handling.

Required Qualification

  • Language Proficiency: Requires Native/near-native Japanese fluency (JLPT N1 or equivalent) and professional working proficiency in English.
  • Local Knowledge: Requires strong, practical understanding of Japanese local context, culture, and public signage/traffic regulations in major metropolitan areas, especially Tokyo.
  • Experience: 3+ years of experience in translation, interpretation, or localization, ideally within a similar project in nature.
  • Skills: Proven analytical skills, ability to distill complex information into clear, actionable policies

Desired Requirement

  • Prior experience supporting data labeling, QA, or policy teams in a large-scale operational environment.
  • Experience working with or providing product-based feedback.
  • Proficiency in creating and maintaining formal business documentation, such as policies and training manuals.

Other requirement

  • Required to collaborate effectively with the Hyderabad team, including accommodating overlapping shift hours.
  • Flexible Location: Must adhere to the hiring manager's requirements regarding the work setting (remote-WFH).
  • Comprehensive Accountability: Hold end-to-end accountability and ownership for the Japanese market, driving all relevant outcomes.

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