Quality Manager

2 days ago

Cyberjaya, Selangor, Malaysia Tech Mahindra Full time 90,000 - 120,000 per year

Job Title: Quality Manager (Mandarin Communication Skills Required)

Location:
Cyberjaya (Work from Office)

Contract Type:
12-Month Renewable Contract

Working Hours:
Rotational Shifts between 7:00 AM – 1:00 AM (Any 5 days/week with 2 days off)

Shift Timings:

  • Morning Shift: 7:00 AM – 4:00 PM
  • Afternoon Shift: 4:00 PM – 1:00 AM

What We Offer:

  • Competitive salary package
  • Shift allowance
  • Car parking allowance
  • Attractive medical and health benefits
  • Career growth opportunities in a supportive work culture

Job Summary:

We are seeking a strategic and detail-oriented
Quality Manager
with strong Mandarin language skills (speaking, reading, writing) and English proficiency (minimum B1 level). The ideal candidate should have
5+ years of experience in BPO/IT call center quality roles
, with at least 2 years in a
managerial capacity
. Prior experience in
KYC operations
will be an added advantage.

Key Responsibilities:

  • Lead the quality assurance function across assigned processes
  • Define QA frameworks, KPIs, and performance benchmarks
  • Drive continuous improvement and root cause analysis initiatives
  • Conduct regular quality audits and ensure policy compliance
  • Collaborate with Operations, Training, and Client teams to enhance quality
  • Mentor QA analysts and ensure consistent performance calibration
  • Share actionable insights and reports with leadership and clients

Key Requirements:

  • Minimum
    5 years' experience
    in BPO/IT quality roles
  • Proficient in
    Mandarin
    (reading, writing, speaking) –
    mandatory
  • English communication at
    B1 level or higher
  • In-depth knowledge of
    QA methodologies and tools
  • KYC experience is a plus
  • Strong leadership, analytical, and stakeholder management skills
  • Willingness to work in rotational shifts

If you meet all the requirements outlined for this role, we encourage you to apply

(Please note that only shortlisted candidates will be contacted)

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, age, national origin, creed, family status, social status, disability, labour union membership, pregnancy or related condition, political affiliation, ethnicity, sexual orientation, marital status, military/veteran status or any other characteristic protected by applicable law / regulations. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants.

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